Job Details
Director, Command Center
2025-07-20 Hawaii Medical Service Association Honolulu,HI
Description:
- Design, deliver routine, variance, and ad hoc performance reports and analysis to Claims, Print & Mail, and Enrollment Program leadership that provides actionable insights and drives increased performance.
- Lead strategy of specialized, and cross-functional workgroups to address systematic and high impact issues, from problem diagnosis to the implementation of solutions.
- Lead strategy of specialized, and cross-functional workgroups to address systematic and high impact issues, from problem diagnosis to the implementation of solutions.
- Partner with internal partners like IT and Corporate Data & Analytics to enhance, maintain, and validate the accuracy of dashboard and reporting tools, as well as drive increased use of automation tools.
- Manage and align project managers on common tasks (from corporate-level projects to ad hoc incident resolution).
- Encourage a culture of continuous improvement, from the proper documentation of current state processes to proposing new solutions consistent with the future state.
- Work with production leadership and business areas to develop relevant, timely, and effective training related to organizational changes and quality issues.
- Drive payment integrity programs to ensure HMSA receives the maximum benefits.
- Perform other duties as assigned.
- Bachelor's degree and seven years of related work experience; or equivalent combination of education and related work experience.
- Five years of management experience
- Strategic planning experience.
- Excellent communication skills (written and verbal) with distinction in driving discussions with senior leadership and across partner organizations.
- Knowledge of health care industry: payment and delivery models and systems, understanding of health plan role and industry.
- Intermediate working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.