Job Details

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expertise throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. The company develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands, with offices in London, New York, Dallas, and Seattle.

Location

Located just two blocks from Waikiki Beach, many guest rooms feature walk-out patios overlooking the ocean or city. The hotel is adjacent to the International Market Place, a vibrant shopping and dining destination with 75 retail shops and outdoor seating at seven signature restaurants. The Hilton Garden Inn Waikiki Beach also offers two restaurants, a marketplace, and an outdoor pool for guests staying in.

Hotel: Hilton Garden Inn Waikiki Beach

2330 Kuhio Ave., Honolulu, HI 96815

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons/boards, hair dryers) to the Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately to the Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure guest satisfaction at all times.

Qualifications

1. High School diploma or equivalent; experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently to lift, carry, push, or pull objects.
3. Ability to stand for the entire shift.
4. Effective verbal and written communication skills with all levels of staff and guests in a friendly, courteous, and service-oriented manner.