Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction may be required, such as directing customers to store departments or merchandise, answering questions about product order status, handling cash management, or ensuring program compliance. These positions play a critical role in ensuring the highest level of customer satisfaction.
Individuals must work cooperatively with other associates, vendors, carriers, and operate with little or some supervision. They should be detail-oriented, possess proven time management skills, demonstrate high integrity, respond to operational concerns, and focus on store-specific objectives while supporting key operational responsibilities. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.