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Office Operations Coordinator - Honolulu, Hawaii

Who We Are

IMS, a Solera Company is a leader in medical bill audit and payment processing services for workers' compensation and automobile medical claims in the state of Hawaii. IMS is a small business unit (less than 20 employees) of Solera which provides products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for an Office Coordinator who will provide business support to the operation and the medical claims processing unit. It will also include data entry and clerical support to the medical claims processing unit.

What You'll Do

At Solera, we believe in providing clarity and focus to the primary responsibilities of the role. The priorities associated with this role are:

• Responsible for receiving, batching, and pre-processing incoming client medical bills for the production team.
• Responsible for assembling processed medical bills with their audit reports, and their packaging for return to clients.
• Responsible for managing payment issuance operations for IMS payment clients. This will include transmitting data files to clients and IMS vendor partners and processing any exceptions, rejects, and check escheatment items post payment issuance.
• Responsible for creating purchase orders to pay IMS vendors timely by tracking their invoices through Solera's AP process and performing the required functions in Solera systems.
• Responsible for contacting clients and following up on outstanding invoices per monthly Accounts Receivable reports produced by Solera Finance team.
• Responsible for ordering office materials and supplies, and renewing licenses for data products IMS uses.
• Responsible for Data Entry of Medical Bills into IMS IMPACT software for further review and analysis by the Medical Bill Audit Team when needed.
• Responsible for processing client requests and communications coming through email, call, and Jira ticketing system.
• Some phone answering, document management, WC-1 data entry, filing and other clerical duties.

What You'll Bring

• Prefer two or more years of proven competence in business operations, administrative business support, and claims processing.
• Candidates must demonstrate keen attention to detail, professionalism, and the ability to work in a fast-paced production environment.
• Position requires keen ability to perform multiple tasks under very tight deadlines.
• Claims must be processed within contractual time frames.
• Failure to perform essential job functions efficiently and accurately creates delays in other related claims processing functions within the unit which could ultimately result in untimely product delivery and the loss of clients.
• Requires 50 wpm and 95% accuracy in data entry/typing.
• Must be flexible and adaptable to changes in policies and procedures, as business needs dictate.
• Ability to sit for multiple hours at a time and to work multiple hours per day on a laptop.
• Ability to remain alert and focused during the workday.
• All other related and/or additional responsibilities that may be required or assigned.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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