Job Details

Helpdesk Technician

Position Title: Helpdesk Support Specialist

Location: Honolulu, HI

Salary: $45,000 - $50,000 per year

Clearance: Active Secret Clearance

Yakshna Solutions, Inc. (YSI) is a woman-owned small business, headquartered in Herndon, Virginia. We are a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified company that provides professional IT solutions to businesses and government organizations. Our benefits include 401(k), health, dental, and vision insurance, life insurance, disability insurance, paid time off, and professional development assistance.

We are seeking a qualified Helpdesk Support Specialist with the following qualifications:

1. At least 3 years of helpdesk support experience.
2. Master's or Bachelor's degree, or equivalent.
3. Experience leading a helpdesk team.
4. Ability to provide help desk support, analyze, troubleshoot, and resolve incidents across multiple enterprise services and applications.
5. Understanding of MIS environments.
6. Capability to resolve less complex issues immediately; more complex issues to be escalated.
7. Experience with problem management databases and help desk systems.
8. Ability to communicate status of open tickets to customers and verify resolutions.
9. Possession of IAT Level I certification (CompTIA Security+, Network+, A+).
10. Ability to provide guidance and training to less experienced personnel.

Please do not contact the company for solicitation purposes.

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