Job Details

*Description*

Must have 1+ years' experience in helpdesk support.

*Associate or bachelor's degree or equivalent.*

Provide help desk support by receiving, analyzing, troubleshooting, and resolving incidents across multiple Enterprise Services and application teams.

Under general supervision, provides second-tier support to end users for PC, server, mainframe applications, and hardware.

Handles problems that the first tier of help desk support is unable to resolve.

May interact with network services, software systems engineering, and/or applications development to restore service or identify and correct core problems.

Simulates or recreates user problems to resolve operating difficulties.

Recommends system modifications to reduce user problems.

Maintains current and high-level technical skills in the field of expertise.

Escalates more complex problems to senior level.

IAT Level I Certification Required.

Active Secret Clearance.

Skills

• Help desk support
• Service desk
• Troubleshooting
• Customer service

Additional Skills & Qualifications

Deployment of new and replacement End User Devices (EUDs), including imaging, installation, deployment, and management of computers and software. All deployments documented in the ticketing system. Ensure EUDs comply with IA and security controls, including Antivirus, Data at Rest, Host-based Security System, Microsoft Endpoint Configuration Manager, etc. Create Active Directory accounts and assign security groups for new equipment.

Experience Level: Intermediate

Pay Range: $20.00 - $30.00/hr.

This is a fully onsite position in Honolulu, HI. Application deadline: June 17, 2025.

Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, PTO, and more.

About TEKsystems: A leading provider of business and technology services, working with over 6,000 customers globally.

The company is an equal opportunity employer.