Job Details

Overview

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service, and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables, removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation and established checklist.
• Ensure tables and side stands are kept stocked, tidy, and clean.
• Keep all beverages at least full (coffee, tea, soda, water, lemonade).
• Break down trays of soiled dishes and linen in the dishroom according to standards.
• Consistently upsell food, beverage, and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible with long hours sometimes required.
• Ability to exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Must maneuver throughout the dining area while carrying trays of food & beverages.
• Effective verbal and written communication skills with employees and guests.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Maintain regular attendance as per hotel standards.
• High standards of personal appearance and grooming, including proper uniform and nametag.
• Compliance with hotel standards and regulations for safety and efficiency.
• Problem-solving skills, proactive in identifying and resolving issues.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.