Job Details

Server Assistant (Busser) - Part-Time

Job Category: Food and Beverage

Requisition Number: SERVE008276

Part-Time

Rate: $16.04 USD per hour

Location: Honolulu, HI 96815?3696, USA

Job Details

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for a Full-Time Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests' service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.

Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world's largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing "Can Do" attitude genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide "Can Do" attitude genuine hospitality
• Performs side duties as assigned
• Provides food and beverage service to guests in the restaurant
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
• Resets table quickly and properly
• Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
• Replenishes ice bin
• Empties trash receptacles
• Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
• Is familiar and complies with all Department of Health sanitation and food safety guidelines
• Replenishes water; makes and pours coffee
• Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
• Advises the Server if the guest requests to order additional food and beverage.
• Assists service team as necessary to meet and exceed guest expectations
• Sweeps and mops floors regularly; ensuring safety guidelines are being followed
• Delivers online food and beverage orders to guests
• Perform related duties as assigned by Manager.
• Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ...@hiltonwaikikihotel.com or call 808-###-#### to let us know the nature of your request.

Qualifications

Skills

Preferred

Time-Management

Some Knowledge

Teamwork

Some Knowledge

Organized

Some Knowledge

Detail Oriented

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

High School or better.

Experience

Preferred

Experience in a high volume restaurant preferred

Licenses & Certifications

Required

HI TB Clearance

HI Liquor License