Job Details

Regional Director of Operations - Hawaii Region

Join to apply for the Regional Director of Operations - Hawaii Region role at Springboard Hospitality

Regional Director of Operations - Hawaii Region

Join to apply for the Regional Director of Operations - Hawaii Region role at Springboard Hospitality

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Job Details

Job Location

Springboard Hospitality Honolulu - Honolulu, HI

Description

Regional Director of Operations

About Our Company

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.

Primary Mission

The primary mission of the Regional Director of Operations is to provide strategic multi-unit leadership that drives operational excellence, guest and team satisfaction, and ownership engagement.

In this role, you will directly support and guide General Managers and their hotel teams across a portfolio of properties, ensuring alignment with Springboard's standards, performance goals, and brand values. You will act as a liaison between property leadership and corporate teams to implement initiatives, resolve challenges, and foster a culture of accountability and growth.

SCOPE OF WORK + TEAM

• Reports to the President
• Oversees a portfolio of hotels within the Hawaii region
• Part of the Hawaii Corporate Team
  
  

Responsibilities

• Oversee all financial aspects of hotel operations including P&L, CapEx planning, forecasting, and budgeting.
• Ensure operational excellence and compliance with Springboard and brand standards across all properties.
• Provide leadership, mentorship, and guidance to General Managers and management teams.
• Partner with corporate disciplines to align and implement cross-functional strategies.
• Analyze performance data and ensure properties meet or exceed key performance indicators.
• Serve as the brand culture ambassador, developing team leaders who embody Springboard's values.
• Evaluate and support property-level execution of sales, marketing, and service strategies.
• Assist in developing and enforcing operational policies, procedures, and best practices.
• Identify opportunities for improvement and innovation across the hotel portfolio.
• Travel regularly to visit hotel properties and provide on-site support as needed.
  
  

Qualifications

Qualifications:

Prior Experience

• Minimum of 10 years in the hotel industry
• General Manager experience required
• Multi-unit leadership experience strongly preferred
• Sales and financial oversight experience preferred
  
  

Leadership & Subject Expertise

• Strong leadership, coaching, and team development skills
• Excellent written and verbal communication
• Proven ability to manage remote teams and drive results
• Deep understanding of hospitality operations, service standards, and performance drivers
  
  

Other Expectations

• Must be available to travel frequently, including overnight stays
• Must have the ability to work across multiple time zones and adjust to varying property needs
• Expected to maintain a high degree of professionalism and flexibility in a fast-paced environment
  
  

Benefits

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, and Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all Springboard Hospitality Hotels
• Monthly Cell Phone Stipend
• Hotel-Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate Recognition Programs (Monthly, Quarterly, Annually)
• Associate Referral Bonus Program
  
  

Springboard Hospitality Core Values

• CONNECTED. We are plugged into people, technology, and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We believe the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection and tailored service.
• DYNAMIC. We are analytic thought leaders who harness data to maximize performance.
  
  

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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