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Community Relations & Business Engagement Specialist

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Community Relations & Business Engagement Specialist

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Job Summary

Note: Work location is remote (e.g., home address), per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location: 711 Kapiolani Blvd., Honolulu, Hawaii 96813

Follows pre-established plans for project logistics independently. Takes accountability for meeting deadlines, resolving questions from leads, prospects, customers, and channel partners, and escalating critical issues when needed. Utilizes protocols to review, identify, and implement goals, deliverables, and milestones for projects with multiple workstreams. Participates in engagements and makes presentations to various audiences. Develops content and communications to align messages or advance sales independently. Serves as a resource for health insurance benefits and product offerings in case follow-up questions arise. Executes and coordinates standard and non-standard business processes related to lead/prospect/customer requests. Conducts data entry, reconciliation, and processes departmental systems to ensure data integrity. Gathers data on customer needs and identifies solutions aligned with KP's mission, vision, and values.

• Pursues effective relationships by proactively providing resources, information, advice, and expertise. Listens to and addresses feedback; provides mentoring. Pursues self-development; influences others through explanations and examples. Adapts to change and challenges; demonstrates flexibility; supports others.
• Completes work autonomously, applying expertise to generate solutions. Collaborates cross-functionally; escalates issues; communicates progress. Supports priorities, deadlines, and expectations. Addresses opportunities for improvement.
• Participates in benefits and product administration: implementing relevant processes, serving as a resource, and ensuring requests meet requirements.
• Engages in effective communication: participating in engagements, making presentations, creating communications, and developing content.
• Uses sales data advantageously: conducting data entry, reconciliation, analysis, and reporting to inform strategies.
• Creates positive experiences by building relationships, gathering data, and educating leads/prospects/customers about products and services. Collaborates to meet needs.
• Engages in project management: following plans, managing resources, quality checks, meeting deadlines, and improving tools and processes.
• Participates in sales process execution: reviewing and processing information, coordinating processes, communicating progress, and developing responses to requests.

Minimum Qualifications

• Bachelor's degree from an accredited institution AND at least two (2) years of experience in business-to-business or business-to-consumer communication, leadership, sales, marketing, or related fields, including relevant internships OR five (5) years of similar experience.

Additional Requirements

• Knowledge, Skills, and Abilities: Negotiation, Business Process Improvement, Data Entry, Business Relationship Management, Persuasion, Project Management, Time Management, Sales Strategies, Service Focus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care