Job Details

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The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or operational divisions, our shared passion for travel and our guests motivates us to achieve excellence each day. If you share this passion, we want to hear from you.

Role Summary

This role will lead a team of Catering Operations Regional Managers and/or Principals responsible for overseeing the operational reliability of our catering partners. As a people leader, this role will establish priorities for a team that holds catering partners accountable for providing safe, on-time, and accurate service delivery. The leader will oversee strategic relationships with major caterers and cross-functional partners to build and execute plans that deliver critical guest products and Flight Attendant tools.

Key Duties

• Lead a team responsible for holding caterers accountable to performance metrics outlined in catering service agreements.
• Drive and influence change at catering partners for corrective actions or process improvements.
• Ensure continuous improvement in catering operational performance, safety, and quality.
• Manage Flight Attendant catering feedback programs to ensure quality feedback is captured and acted upon.
• Lead change management initiatives, including menu changes and new station/catering location startups.
• Support supplier management by contributing to RFP requirements, KPI monitoring, and performance programs.
• Make data-driven operational decisions to meet dependability goals while balancing customer impact.
• Lead and collaborate with cross-departmental teams on strategic initiatives.
• Ensure compliance with safety, health, and internal standards.
• Develop team members through performance management and ongoing feedback.
• Shape team culture through actions and reinforcement of desired behaviors.
• Travel up to 50% to support operational and strategic initiatives.

Required Job-Specific Experience, Education & Skills

• 5+ years in airline operational leadership, supply chain, or related fields.
• 2+ years of leadership experience.
• Bachelor's degree or equivalent experience.
• Inclusive leadership style with ability to drive change.
• Ability to attract, develop, and retain talent.
• Strong leadership, team-building, and personnel management skills.
• Proven results-driven leader capable of managing multiple priorities.
• Experience presenting to executive leadership.
• Excellent communication skills.
• Change management expertise.
• Proficiency with Microsoft Office and SmartSheet.
• Must be at least 18 years old and authorized to work in the U.S.

Preferred Qualifications

• Experience in airline catering, food/beverage, or hospitality.
• Six Sigma or similar certifications.
• Advanced business degree.
• Knowledge of Food Safety Guidelines and HAACP.
• Project management experience.

Additional Information

Salary Range: $107,100 - $160,650/year; Total Target Compensation: $117,810 - $176,715. Compensation depends on location, experience, and skills. Benefits include travel privileges, health benefits, 401k match, bonuses, and paid time off.

Apply by 6/1/2025, 7:00 PM Pacific Time. Location: Seattle - Corporate HQ. This is a full-time, exempt, management role.

EEO Statement

Alaska Airlines and Horizon Air are committed to equal employment opportunity and prohibit discrimination and harassment. We comply with all applicable laws and promote a diverse and inclusive workplace.