Job Details

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Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

This role will lead a team of Catering Operations Regional Managers and/or Principals that are responsible for overseeing the operational reliability of our catering partners. As a people leader, this role will lead and establish priorities for a team responsible for holding catering partners accountable to providing a safe, on-time and accurate service delivery. This critical leader oversees strategic relationships with major caterers and partners cross- functionally to build and execute plans that deliver critical guest products and Flight Attendant tools.

Key Duties

Leads team of individual contributors that are responsible for holding caterers accountable to performance metrics internal to Alaska & Hawaiian as well as outlined in catering services agreements

Drives and influences change at caterers where there is need for corrective action or process improvement

Accountable for continuous improvement of catering operational performance, accuracy, safety and quality with catering business partners and stakeholders

Leads a team that manages Flight Attendant catering feedback programs to ensure catering quality feedback from crew is captured, reviewed and actioned.

Leads and facilitates change management initiatives for team that includes menu changes and new station/catering location startups

Supports supplier management by contributing to RFP requirements and processes, safeguarding proper KPI monitoring as well as the application of incentives and penalties, and making recommendations for evolution of performance monitoring program

Makes timely, data-driven operational decisions to meet dependability goals while balancing customer impact and operational needs

Able to lead and contribute to various cross-departmental and functional teams on operational and strategic initiatives

Ensures caterers and team are compliant with regulatory safety and health requirements as well as internal compliance standards

Develop people through effective performance management and ongoing feedback; focusing on delegation for stretch assignments, developing the team to be able to handle changes in work load as the airline grows, looking at performance across the team, and time management

Shape culture of team through action, presence and reinforcement of behaviors

Willing to travel up to 50% to support operational and strategic initiatives

Job-Specific Experience, Education & Skills

Required

5 years of experience in airline operational leadership, operations management, supply chain management, supplier performance, project management, safety management or related industry

2 years of leadership experience

Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree

An open and inclusive leadership style, while providing direction and proven ability to drive change.

Ability to attract, develop, and retain key talent.

Track record of strong leadership, team-building and personnel management

Proven results driven leader with the ability to balance multiple priorities simultaneously

Demonstrated ability to manage strategic initiatives where a financial justification is required

Demonstrated ability to present to executive leadership on operational performance and strategic topics requiring executive buy-in

Excellent written and verbal communication skills

Proven change management skills by setting a strategy and driving direct reports to implement

Willing to travel up to 50% to support operational and strategic initiatives

Proficiency with Microsoft Office applications and SmartSheet

Minimum age of 18

Must be authorized to work in the U.S.

Preferred

Airline catering, food and beverage or hospitality experience

Six Sigma or equivalent certifications

Advanced business degree

Strong working knowledge of World Food Safety Guidelines and HAACP compliance

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$107,100 - $160,650 / year

$117,810 - $176,715

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 6/1/2025
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2025-14610

Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.