Job Details

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Job Description

Under the direction of the Manager, this role is responsible for developing, preparing, and tracking departmental performance metrics. Analyzes operational data and designs reports to support management in optimizing processes and improving decision-making. Contributes to high-impact initiatives aimed at enhancing business effectiveness. Identifies opportunities through data analytics and provides actionable recommendations for implementation.

Responsibilities

• Develops and maintains performance reports to monitor key departmental metrics, including trends in delinquencies, charge-offs, and recoveries. Conducts data analysis and designs reporting tools to support management in optimizing operational workflows such as pipeline management and quality control. Demonstrates a solid understanding of the Bank's core products and services.
• Ensures the accuracy and integrity of data used in reporting and analysis. Investigates anomalies and collaborates across departments to resolve data issues. Continuously refines methodologies and enhances existing processes to improve efficiency and reliability. Proposes and implements solutions aligned with departmental goals, maintaining effective communication with stakeholders.
• Supports the execution of departmental and enterprise-wide initiatives. Manages multiple projects and objectives, demonstrating strong organizational and problem-solving skills. Identifies operational challenges and drives resolutions through structured analysis and collaboration.
• Ensures adherence to all applicable policies and procedures related to debt collection. Serves as the department's Compliance Coordinator, responsible for drafting and submitting updates to departmental and Bank-wide procedures to ensure regulatory compliance.
• Builds and maintains effective relationships with internal teams and external partners to maximize business value. Must possess a valid driver's license and be available for inter-island, mainland, and international travel as required.
• Performs other responsibilities and duties as assigned.

Qualifications

• Bachelor's degree or equivalent work experience.
• 0-2 years related experience.
• Expertise in management reporting and data analysis, with the ability to define, track, and report on key performance metrics. Skilled in translating complex data into meaningful insights to support operational efficiency and strategic decisions.
• Proficient in Microsoft Word and Excel. Able to create and use financial modeling techniques.
• Strong analytical, problem-solving, project management, interpersonal, oral, and written skills.

As a Bank of Hawaii employee, you ensure compliance with applicable laws, regulations, and policies, including Fair Banking, Anti-Money Laundering laws, Bank Secrecy Act, and USA PATRIOT Act.

Delivering exceptional customer experiences is core to our mission. We listen, understand, and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For our full EEO statement, visit