Job Details

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Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Retail Associate ensures customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as needed.

Essential Functions

• Prioritize safety, practicing safe behaviors at all times.
• Create a safe shopping environment by maintaining awareness and reporting unsafe conditions.
• Provide courteous service, greet customers, assist with merchandise, and handle questions professionally.
• Respond promptly to customer needs and resolve issues courteously, involving management when necessary.
• Support the Ross brand and perform cleaning duties to maintain store hygiene.
• Maintain a professional appearance and adhere to dress code.
• Ensure merchandise is organized and replenished promptly, and assist with receiving new merchandise.
• Understand loss prevention policies and safeguard store assets.
• Follow policies for transactions, cash handling, and inventory management.
• Work efficiently, minimizing steps, and maximizing productivity.

Competencies

• Manage work processes
• Business acumen
• Planning and prioritization
• Talent development
• Collaboration
• Leading by example
• Effective communication
• Accountability and execution

Qualifications and Skills

• Effective communication with customers, colleagues, and leadership.
• Basic math skills for retail transactions.

Physical Requirements/ADA

• Ability to use store equipment and spend up to 100% of time on feet.
• Ability to bend, squat, reach, lift, and perform other physical tasks as required.

Supervisory Responsibilities

None

Disclaimer

This description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer, committed to diversity and inclusion. The pay range for this role is $14.00 - $15.00, depending on experience and location.