Job Details

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Training & development
• Tuition assistance
• Wellness resources

Position Overview:

The Assistant Fitness Manager is responsible for ensuring a positive customer experience personally and through Coach's supervision. AFMs are responsible for delivering great member service along with Fitness & Supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. AFMs are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements.

Essential Duties & Responsibilities:

1. Sell and Conduct Private Training & Small Group Training with Members
2. Assist members and encourage their involvement in private training.
3. Ensure accurate administration of client Programs, supplement purchases, measurement tracking, workout programs. Arrive on time, prepared and attentive for training appointments.
4. Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
5. Sell training sessions. Execute an effective prospecting strategy, conduct guest tours, and be responsible for completing sales of staff when needed through the Turn-Over process.
6. Be responsible for achieving monthly revenue objectives set forth by the Company with regards to fitness and Supplements.
7. Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
8. Administer company policies as they relate to the sales process.

Club Administration:

1. Work with Fitness Manager to ensure coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals particularly on weekends. Set monthly, weekly and daily goals and objectives which are consistent with or above those of the Company. Conduct monthly, weekly and daily meetings with the coaches to review performance and operations and offer direction, motivation and guidance toward achieving personal and club goals.
2. Handle member service matters such as providing tours of the Club, explaining services offered by the Fitness Department and signing a member up for training agreements and appointments. Mediate member issues and concerns in a timely and effective manner, elevating issues when appropriate.
3. Perform various administrative and housekeeping duties within assigned areas as needed.
4. Alert the Operations staff of repairs and maintenance needs in the club. Personally conduct facility walk through daily.
5. Supervise coach sales activities. Review agreements and prepare daily paperwork.
6. Comply with operational procedures in the club and follow-up with compliance checks through the monitoring of club systems and employee performance.

Required Qualifications:

Knowledge, skills & abilities:

1. In depth knowledge of Personal Training techniques from assessment to program design.
2. Must be able to operate and adjust all Fitness equipment.
3. Knowledge of company policies, practices and procedures, including emergency and safety procedures.
4. Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.
5. Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
6. Understands and follows oral and written instructions. Communicates clearly and concisely.
7. Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.
8. Must be computer proficient, with basic skills in Microsoft Word and Excel.

Required Experience:

1. Minimum of one certification from organization recognized by UFC Gym
2. Current CPR/AED certification
3. High school diploma or GED.
4. Four-year degree in a related field recognized by UFC Gym (preferred).
5. Minimum 6 months of related experience.
6. Experience in management/employee relations preferred.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.