Job Details

Join to apply for the Housekeeping Specialist role at 'Alohilani Resort Waikiki Beach.

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Join to apply for the Housekeeping Specialist role at 'Alohilani Resort Waikiki Beach.

Compensation Type: Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an industry innovator. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Its portfolio exceeds $20B in asset value and generates over $5B in revenue. The company guides all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate develops bespoke hotel brands and uses proprietary revenue management tools to optimize performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. Its offices are in London, New York, Dallas, and Seattle.

Location:

The vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury, envisioned by award-winning Rockwell Group. It features a spacious lobby, a 280,000-gallon Oceanarium, and upcoming amenities like a saltwater infinity pool, shallow-water pool, kids' club, and pool bar. Located steps from Waikiki Beach, it offers a unique Hawaiian vacation experience. Named in honor of Queen Lili‘uokalani, the resort reflects her spirit and cultural heritage.

Overview:

The Housekeeping Department Specialist assists in managing Housekeeping operations, providing friendly, efficient, courteous service to guests, maximizing room productivity, and ensuring guest satisfaction.

Responsibilities:

• Be attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
• Prepare room assignments, conduct inspections, and schedule preventive maintenance.
• Respond promptly and courteously to guest requests, complaints, and issues, ensuring follow-up for satisfaction.
• Support training for new programs and operational procedures.
• Motivate, coach, counsel, and discipline staff according to SOPs.
• Develop employee morale and ensure proper training.
• Maintain professional relationships and open communication with all departments.
• Implement hotel policies and house rules.
• Ensure staff sign off on service standards and complete training checklists.
• Monitor oversold dates and room readiness strategies.
• Handle escalated guest issues in housekeeping.
• Oversee public area projects and conduct daily tours, gathering feedback.
• Ensure compliance with training standards and assist in revenue and occupancy forecasting.
• Support guest recognition programs and monitor expenses for profitability.
• Ensure cleanliness and maintenance standards through walk-throughs.
• Track and return lost and found items.
• Prepare VIP rooms and manage inventories and supplies.
• Attend weekly Rooms Division meetings.
• Operate housekeeping computer systems, generate reports, and analyze data.
• Coordinate service implementation and monitor VIP guest requests.
• Ensure overall guest satisfaction.

Qualifications:

• At least 2 years of progressive hotel or related experience; or a 4-year degree with 1+ year experience; or a 2-year degree with 2+ years experience.
• Previous supervisory experience required.
• Proficiency in Windows, spreadsheets, and word processing.
• Ability to work long hours and lift up to 50 pounds occasionally.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and handle problems proactively.
• Attend all required meetings and maintain high personal standards.
• Maintain confidentiality and a friendly, professional demeanor.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality