Job Details

Description

Title: Student Services Specialist

Position Number: 0081063

Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, SEED

Location: UH at Manoa

Date Posted: May 9, 2025

Closing Date: May 23, 2025

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities:

1. *Provides high-level administrative support and assistance to the Assistant Vice Provost for SEED and/or other assigned leadership staff within SEED.

2. *Oversees outreach, promotion, and campus-based educational programming for SEED. Includes, but not limited to participation in orientation, campus outreach activities, and provides assistance to other SEED programs.

3. Prepares all administrative, fiscal and personnel related documents for SEED. This includes support for extramural projects and grants.

4. *Reviews documents, reports, requests and correspondence to determine the prioritization and appropriate handling and/or action required. Recommends appropriate action to the Assistant Vice Provost for SEED after reading and analyzing reports, requests and other submissions.

5. *Responds to issues or concerns from students, faculty, staff, community members, and others.

6. Directs and coordinates effort for the development and implementation of special programs and initiatives that encompass the goals of SEED.

7. Plans and facilitates meetings including structuring agenda for meetings with appropriate parties to set goals and objectives.

8. Identifies and prepares proposals and requests for government, extramural grants, and foundations to offer programming and support for SEED programs.

9. *Plans, schedules, coordinates, and develops phases of a program/project of moderate size and complexity.

10. Develops outreach materials to promote SEED events, scholarships and services. This includes the use of print and social media platforms.

11. *Responsible for the recruitment, training, and supervision of student assistants, interns, and volunteers. Observes and evaluates staff to provide feedback using standard criteria (e.g. approach, best practices, content knowledge and customer service).

12. Establishes office procedures and coordinates work assignments for student assistants, interns, and volunteers.

13. *Provides support for recruitment, intake, and administration of Veteran Affairs (VA) Work Study Program.

14. *Manages and coordinates the Senior Visitor/NaKupuna Program.

15. Actively collaborates with SEED departments and programs, Division of Student Success (DSS) units, and other appropriate departments and programs on campus. Develops and maintains innovative partnerships and collaborations with existing departments and programs that serve a wide range of communities and students on campus.

16. Attends and participates in programs and events in the evenings, weekends, and/or holidays as needed.

17. Administers and manages a systemwide mini-grant program. Includes collaboration with faculty and staff from other UH campuses.

18. Responsible for administration and oversight for multiple student scholarships and awards. This includes, but is not limited to convening selection committees, designing rubrics, and outreach.

19. Other duties as assigned.

*Denotes Essential Function

Minimum Qualifications:

1. Possession of a baccalaureate degree in Education, Social Sciences, Social Work, or related field and 3 years of progressively responsible professional experience with responsibilities for providing student support services for a wide range of student populations; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2. Considerable working knowledge of principles, practices and techniques in the area of student support services for a wide range of student populations as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student support services for a wide range of student populations.

4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7. Demonstrated ability to operate a personal computer, apply word processing software.

8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

9. Knowledge of current research on a wide range of student populations.

10. Ability to work outside of normal working hours, including evenings, weekends and/or holidays, for events or other activities, as needed.

11. Evidence of ability to adapt to changing needs and issues within student affairs.

12. Experience with outreach, organizing, and planning programs and workshops for a wide range of students from various backgrounds and experiences.

13. Experience scheduling and facilitating small and large group meetings in person and online with various constituents and stakeholders.

14. Demonstrated experience with postsecondary fellowship and internship programs.

15. Experience in scheduling, supervising, and training student assistants and volunteer staff to run campus based programs.

16. Demonstrated experience with student scholarships, fellowships, and financial aid systems.

Desirable Qualifications:

1. Possession of a Master's degree in Education, Social Sciences, Social Work, or related field.

2. Knowledge of retention and student success strategies for a wide range of student populations.

3. Knowledge of issues facing a wide range of communities in Hawai'i.

4. Demonstrated experience providing mentoring and professional guidance to students in higher education.

5. Experience creating professional development opportunities for staff and students.

6. Demonstrated ability to work effectively in an appropriate and respectful manner with a wide range ofcommunities, people, and student populations.

7. Knowledge and/or experience administering VA educational benefits.

8. At least five years of experience coordinating and managing programs for HIDOE and postsecondary student populations.

9. Experience with the Kuali Financial System (KFS), eTravel, and myGrants.

10. Knowledge and experience with student affairs and resources for student populations in Hawai'i.

To Apply:

Click on the “APPLY” button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following:
1. Cover letter indicating how you satisfy the minimum and desirable qualifications;
2. Current resume / curriculum vitae;
3. Names and contact information (including telephone number and email addresses) of at least three (3) professional references;
4. Copies of official undergraduate and graduate (as applicable) transcripts indicating degree conferred date with confidential information (i.e. social security number, date of birth) redacted. However, original official transcripts are required upon hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA.

Incomplete, late or unreadable applications will not be considered. Academic record/grade summaries will not be accepted. Diplomas and copies will not be accepted.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Jennifer Pagala Barnett (Associate Director); ...@hawaii.edu; 808-###-####.


EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:

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