Job Details

Provide support to the Program Manager in overseeing the operations of the Community Clearinghouse (CCH) office and warehouse. This includes supervising staff, interns and volunteers, while performing a variety of administrative tasks and program related projects.

Essential Duties & Responsibilities:

• Assists the Program Manager in the general day-to-day management of CCH office and warehouse operations.
• Monitors quality assurance to verify high level of service to our clients, donors, vendors and volunteers, and providing guidance when necessary.
• Monitors CCH centralized calendars on online database for client appointments and donation pickup.
• Reviews completed applications recommended for approval by CCH staff, interns and volunteers. Works with CCH staff, interns, and volunteers to schedule appointments or requests additional information that may needed to process applications/requests.
  
• Coordinates and trains staff, interns and volunteers involved in providing office support, including processing applications for material and financial assistance.
• Develops, plans and coordinates other development trainings.
• Participates in community engagement to promote partnerships that will increase support in CCH services including seasonal events Ready to Learn and Adopt A Family.
• Assists in the planning and coordinator of CCH activities, including program budgets and seasonal events, as directed by the Program Manager.
• Review and prepare monthly, quarterly, and annual reports required by agency, ensuring timely and accurate submission.
• Completes operational tasks such as forms processing, data entry, photocopying, filing, and general administrative support as needed.

Qualifications:

• Associate's or Bachelor's degree in social work, human services, business administration, or a related field preferred; or a H.S. diploma with two (2) years related experience in a similar field and position.
• Effective communication skills (i.e. verbal/written and listening skills)
• Working knowledge of Microsoft Office 365 and ability to utilize a computer.
• Ability to work directly, cooperatively and collaboratively with multi-faceted and multi-ethnic programs, staff and volunteer force.
• Valid Driver's license, clear traffic abstract, and willingness to use properly insured car.
• Clear pre-employment reference check, annual TB Clearance and health clearance.
  

Preferred Qualifications:

• One (1) year of prior supervisory and/or leadership experience.
• Relevant program and operational experience in working with low-income or homeless communities, and/or volunteer coordination in a non-profit social service setting.
• Prior experience working in a customer service and/or donor relations position.
• Prior experience working with warehouse or warehouse office operations.
• Relevant program development experience, to include assessing community needs, developing program ideas, and implementing programs to meet those needs.
• First Aid and CPR certified.
• Ability to operate or willingness to learn and obtain certification for the operation if the forklift.

Must comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.

EEO/AA/M/F/Vet/Disability