Job Details

****Applicants seeking short-term or part-time work with the University Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Due to the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits provided to regular BOR and Civil Service employees, such as paid leave and holidays. Casual Hire appointments may last up to 89 days for full-time employees and up to 1 calendar year for part-time employees.

Working Title: Quality Assurance Specialist

Position Number: Casual Hire

Hiring Unit: Information Technology Services/Academic Development & Technology

Location: Manoa

Date Posted: 05/13/25

Closing Date: 05/14/25

Salary Range: $22/hour - $27/hour DOE

Schedule: Monday to Friday, up to 40 hours/week

Temporary/Permanent: Temporary

Other Conditions: Renewal of position contingent upon needs of department and availability of funds.

Duties and Responsibilities:

1. Assists with all aspects of quality assurance regarding STAR software and data testing/debugging.
2. Ensure the smooth rollout and maintenance of scheduling software and supporting systems.
3. Generate logs and reports for quality assurance data testing.
4. Assist in testing the design and layout of web pages and user interfaces to ensure accuracy.
5. Create training documentation/videos and train faculty, staff, and students in software navigation.
6. Create documentation for AI chatbots to assist users with software navigation.

Minimum Qualifications:

1. Bachelor of Business Administration in Management Information Systems and 3 years of relevant professional IT experience, especially in deploying student-related software for higher education.
2. Knowledge of technology, systems, hardware, and software related to student registration, appointment scheduling, and scholarship processes.
3. Critical thinking skills to identify and resolve issues in student registration software.
4. Ability to understand technical documentation, write reports and procedures, and communicate effectively.
5. Ability to establish effective working relationships within teams and organizations.
6. Experience in Web Video production using DaVinci Resolve.
7. Entry-level experience in SQL programming and debugging student registration and scheduling software.
8. Knowledge of creating documentation for AI chatbots.

Desired Qualifications:

1. Experience with STAR software modules: Balance, Academic Logic, Scholarship Set Up & Access, Giving Tree, Userve, STAR GPS.
2. Experience in SQL programming and debugging STAR GPS, Academic Logic, and Balance software.
3. Knowledge of technology, systems, hardware, and software related to STAR software.
4. Experience creating documentation for AI chatbots within STAR GPS and Balance.

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach required documents.

Applicants must submit the following:

• Cover letter detailing interest and how minimum qualifications are met;
• Resume;
• Contact information for at least three professional references;
• Educational transcripts with confidential information redacted.

Failure to submit all required documents will deem the application incomplete.

Employment may be contingent on credential verification and background checks, including criminal history.

Note: New users applying via NeoGov must create an account.