Job Details

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Job Type: Staff - Regular Full Time Exempt

Job Number: 4841320

Closing: Continuous

Location: Honolulu, Hawaii

Department

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.

Description

Job Summary

This position supervises all areas required to deliver a superior education program at Schofield Barracks and Tripler Army Medical Center. Supervision includes staff processing of student admissions and registration, ensuring outstanding customer service in support of University students, faculty, and staff. The person must liaise with the Army Educational Service Officer (ESO) and the staff at the Education Center. They will develop and promote educational programs focused on the needs of the Army community, and coordinate with other HPU base offices and main campus entities on scheduling, reports, and marketing events.

The role involves assisting students with interpretation of academic policies, transfer credits, processing student information via ArmyIgnitED System (AI2.0), managing grades, course input, tuition adjustments, and processing tuition assistance programs like Army and MYCAA. Additionally, the person will support student recruiting and retention activities, including advising and faculty feedback programs.

Qualifications

Minimum Qualifications:

• Bachelor's degree or extensive (5+ years) relevant work experience
• Knowledge of Microsoft Office suite
• Excellent interpersonal and communication skills
• Reliable transportation, valid driver's license, and insurance
• Ability to obtain military credentials for base access

Desired Qualifications:

• Master's degree
• Experience in higher education, especially with military, adult learners, or distance education programs
• Academic advising experience
• Experience with BANNER and ArmyIgnitED 2.0 systems
• Knowledge of other military tuition assistance systems
• Administrative and office management experience

Other Qualifications:

• Availability to work during HPU's winter break if necessary
• Must meet background check and training requirements
• Ability to work independently and in teams
• Flexibility to work all shifts and extended hours
• Reliable transportation to all worksites

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Higher Education