Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience and Correspondence Agent

$17.50/Hourly

Join the Conduent Customer Service Team

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients

• Paid Training
• Paid vacation and sick time
• Medical, dental, and vision benefits on day one
• 401K and matching
• PerkSpot – Employee discount program
• Career Growth Opportunities
• Positive employee friendly culture
• Location: Onsite, Honolulu, Hawaii
• Full-Time: 7:30 am – 5:00 pm, Monday – Friday (Flexible hours based on coverage needed)

Requirements

To be successful in this role you will:

• Have a High School Diploma or Equivalent
• Must be able to submit to a pre-employment screening
• Must at least 18 years of age or older
• Must pass a Customer Service Skills Assessment
• Self-motivated with an outgoing, positive, energetic attitude
• Strong skills with Microsoft Office Suite to create presentations
• Possesses excellent public speaking, communication, and presentation skills
• Ability to multi-task, manage time and workload effectively with situation to detail
• Ability to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills

Those successful in this role have:

• One or more years in Call Center Environment/Customer Experience
• Two or more years Medicaid or medical insurance experience
• Proficient with words and sheets
• Type at least 60 WPM

About the Role:

As a Customer Experience and Correspondence Agent, you will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Experience and Correspondence Agent, you will:

• You will actively listen to our clients' customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them
• You will not only be there to help customers with their accounts, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. 
• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
• Identify customer needs to ensure the customer is provided with complete and accurate information
• Process required transactions via mainframe or web-based applications
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Communicate effectively in a warm and empathetic manner
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Providing support to other positions/operations in cases of heavy workloads or absences
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can commit to 100% attendance during training period
• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.