Job Details

Under the direction of the Processing & Service Representative III, Supervisor or Manager, this position is accountable for the accurate and timely processing and servicing of loan requests received from various sources and business units while ensuring validation and compliance requirements are adhered to.

Responsibilities include: data entry, quality control review, research, maintenance, and updating information in the respective application systems.

(Level III) Under the direction of the Supervisor or Manager, this position coordinates the daily operations and provides support for junior representatives within the department. It also assists with disbursing the daily work in the absence of the Supervisor.

This position additionally supports department projects and delivers professional quality service to customers and teammates. It involves reviewing and implementing new and updated procedures to mitigate risk to the bank.

Assists in ensuring the business unit's compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, and USA PATRIOT Act.