Job Details

About Lydia House

Lydia House (LH), LLC from Lili'uokalani Trust, is directly overseen by the LT Board of Trustees, acting as Board of Directors. LH serves youth and young adults (YYA) 16 to 26 y/o experiencing high risk factors and involvement in systems of care. The Center supports YYAs low barrier access to basic needs services with a youth-centered approach. LH aims to meet basic needs stabilization and support YYAs who choose to move towards thriving. This center strongly roots its work in Hawaiian values and healing centered approach, with heightened focus elevating the strengths and innate values of all YYAs, regardless of past experiences and present environment. The Center operates through its engagement center to meet all basic needs. LH also provides an opportunity of a Thriving Supportive Program (TSP), an intensive case management project. TSP supports re-entry into education and workforce, including opportunity for financial and housing support. LH maintains 40 beds in 18 dorms, to provide on campus stability to qualified YA (18 and up) enrolled in TSP and actively engaged to reach youth's thriving goal plan.

Job Purpose

The Pua Lili'u Wellbeing Practice Model forms the foundation for all direct service practice within LT. Rooted in Hawaiian cultural foundation and developed through an iterative organizational process, it is a holistic model that represent LT's interpretation of the most important elements that define and maintain well-being. Pua Lili'u provides alignment for all LT frameworks and manuals that guide our direct service practice.

The Pua Lili'u Manager (PLM/ Case Manager) supports and navigates youth and young adults services and programs for Lydia House. The role ensures planning and execution of the services and activities, partnerships and collaborations supporting the kamali'i for the Engagement Center at LH, and provides all supports necessary for successful achievement of "Thriving Plan" for the qualified and assigned young adults in the "Thriving Supportive Program (TSP)." This position will support outreach, low-barrier access to services, and a safe place to and for youth and young adults in the Engagement Center. The PLM will oversee and provide a caring adult presence, navigation, program delivery and coordination, and coaching for the youth in the TSP. The PLM is responsible for researching and incorporating culturally-centered interventions according to the Pua Lili'u framework and matching it to the needs of the youth and young adults. This role utilizes knowledge of youth best practices, community outreach and collaboration, and constant opportunities to acquire and utilize feedback from kamali'i and to constantly enhance and improve services to meet youth needs.

Essential Responsibilities

Engagement Center

• Promotes a Safe physical and emotional environment for participants and staff, with low-barrier access for all youth and young adults (YYA) qualified to enter the center.
• Supports and develops services and activities which meet kamali'i basic needs and stabilize their lives, in a youth-centered approach.
• Collaborates with and supports learning for LH teammates, and external partners, to support youth best practices and approaches tailored to the needs of kamali'i.
• Promotes an environment where kamali'i may feel safe to self-direct their activities, readiness and degree of support for stability, sense of belonging, and future orientation.
• Performs community outreach, analyzes environment surrounding community, and gathers feedback from partners, kamali'i, and other community members to incorporate into the design of services provided.
• Collects and reports on participant data and collaborates with other teams (ie. Social Services, Research and Evaluation) to further utilize this information in the understanding of demographics needs and services to inform impactful, transformative models.
• Report and work collaborative to the lead PLM and Director to support all activities within Engagement Center.

Thriving Supportive Program

• Outreaches and promotes YYA from Engagement Center who might be interested in enrolling in TSP.
• Assesses fit and readiness for best success of YYA to enroll and participate in TSP.
• Provides best, positive opportunity for successful completion of kamali'i "Thriving Plan", especially in education and workforce reconnection by consistent communication.
• Supports the assigned case load of YYA in TSP by frequently meeting and seeking success in reaching self-determined goals.
• Collects and reports participant data continuously, maintaining individual periodical assessment of progress and notes in management system.
• Contributes to LT's success through collaboration, communication, and knowledge-sharing with all teammates to improve team and organizational results.

• Other duties as required

Other duties:

• Contributes to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.

Qualifications

• Bachelor's degree in education, human/social services, or other relevant field. Or have at least 6 years of relevant experience.
• At least 2 years experience in planning and implementing youth programs. Knowledge of best youth practices (positive youth development) and the ability to selfcare and work with the most vulnerable population.

Job Competencies

• Aloha: awareness and approach to the work with compassion, empathy, and kindness.
• 'Imi Na'auao: a constant desire for seeking knowledge; lifelong learner.
• Po'okele: desire to perform in excellence.
• Wiwo'ole: maintain a courageous, brave, and fearless mindset.
• Pono: understand the appropriateness of time, place, reason, people, and tools
• Kuleana: bring a deep sense of responsibility and accountability
• Collaboration: Ability to interact effectively with youth, community partners, and multi-disciplinary teams. Knowledge of community resources and services
• Ethical Practice: Model the highest level of ethical behavior, integrity, and social responsibility Uphold and embody all LT values.
• Communication: Clearly convey and receive information and ideas. Engage the listener and invite response and feedback. Demonstrate strong written, oral, and listening skills.
• Cultural Competence: Respect and relate well to people from varied backgrounds and sensitive to group differences. Experience working with at-risk youth and ability to apply positive youth development principles to that work.
• Relationship Management: Experience working with staff at all levels in a collaborative environment; ability to promote and sustain positive workplace values and relationships.
• Interpersonal Skills: Ability to work well under pressure and to remain calm and controlled when faced with challenging situations.

Organization Competencies

• Alignment with Queen's legacy: Understanding and appreciation of Queen Liliuokalani's story, her legacy and the Hawaiian Culture is foundational to staff's commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.

• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.

• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations

• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.

• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:

• Perform light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting weight of up to 25 pounds. Exposed to outdoor climate and diverse terrain.

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT's policies and procedures.

SALARY RANGE ADVERTISED IS THE HIRING OR STARTING RANGE FOR THE ROLE.

Job Title: Pua Lili'u Manager (Case Manager)

Reports to: Pua Lili'u Manager Lead

FLSA Status: FT; Exempt

Aligned Executive: VP and Chief Program Officer

Kipuka: Lydia House

Department: Lydia House Programs