Job Details

*** This position is fully in-person in Honolulu** *
Job Summary:
The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive experience. This role involves providing excellent customer service and support through effective communication and problem-solving skills.
Key Responsibilities:

* Customer Support: Answer inbound calls and respond to customer inquiries promptly and professionally.
* Issue Resolution: Address and resolve customer complaints and issues efficiently.
* Documentation: Record and update customer interactions and transactions in the company's CRM system.
* Feedback: Gather customer feedback and relay it to relevant departments for continuous improvement.
* Team Collaboration: Work closely with other team members to ensure seamless customer service.
* Compliance: Adhere to company policies and procedures while handling customer interactions.
Experience:

* Previous experience in a call center or customer service role is preferred.
Skills:

* Excellent written and verbal communication skills
* Strong problem-solving abilities
* Ability to multitask and manage time effectively
* Proficiency in relevant software applications
* Friendly and approachable demeanor
*

*Pay and Benefits*
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Honolulu,HI.
*Application Deadline*
This position is anticipated to close on May 21, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.