Job Details

The Director of Operations supports all operations departments in the guidance, organization, planning and execution of the overall park operations. These departments include Aquatics, First Aid, Housekeeping, Security and Maintenance. This is all done while maintaining the highest safety and guest service standards on all water attractions and in the general park to foster a fun, safety-conscious environment.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Responsibilities:

• Works alongside the General Manager to carry out the overall execution of the waterpark operation.
• Guides and supports all Operations Management along with their teams for operational excellence.
• Provides leadership development and growth to all members of the team to promote future progression.
• Leads the park “Manager on Duty” program.
• Provides the overall direction of the recruitment program for operations departments.
• Works with Department Mangers to ensure and provide the overall direction and support of their teams:
  • Operations Managers
    • Ensures Lifeguard Training programs develop effective lifeguards
    • Guides the overall vision the Park Services team or a clean and hygienic facility during daily and luau operations
    • Supports Overnight Security team with resources, training and coverage to secure the facility.
    • Leads the vision and direction of supplemental security/police for events, buyouts and high attendance days.
    • Directs the vision for the parks First Aid response team as well a supplemental support for events.
  • Director of Maintenance
    • Guides the Attraction Inspection Program
    • Leads the Water Quality Program
    • Develops plans of attack for park landscape
    • Coordinates on Annual park maintenance and capital projects.
• Develops and manages financial operating budgets for all operations departments
• Responsible for developing labor budgets and line schedules that are realistic to operational goals, guest levels, and realistic staffing levels.
• Monitors labor schedules and adds/reduces staffing when necessary.
• Manages and reports monthly in inventory level of all items used by Operations departments and orders when necessary.
• Clearly describes and assigns responsibility and authority for the operation of the department.
• Maintain relationships with park vendors, manufacturers and on-site contractors.
• Provide effective leadership and communication to all employees .
• Willingness to accept the most effective role at all times.

QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duties and responsibilities satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIREMENTS, QUALIFICATIONS, AND SKILLS:

Education: High School diploma or equivalent is required. College degree preferred.

Experience:

Preferred:

• Minimum 2 years of lifeguarding experience
• Minimum 4 years of Lifeguard Supervision experience
• Minimum 4 years of Water/Theme Park Management Experience
• Current Lifeguard Instructor License (Ellis & Associates, StarGuard ELITE, Red Cross or Equivalent)
• Knowledge of present successful aquatic industry trends and programs
• Proven experience in creating a positive work environment and improving employee morale.

Certification/Licensure: Must possess a valid driver's license, must be able to obtain Wet'n'Wild First Aid/CPR Certificate within 1 month of Hire and Instructor Certification within 6 months.

Working Conditions:

Must be well organized and flexible to meet time, priority and workload demands

Must be able to work independently

Ability to troubleshoot situations without delay and act accordingly

Ability to succeed in a fast-paced, evolving environment

Must be able to work varied shifts; including evenings, weekends, and holidays

Special Skills:

Ability to build, motivate, and supervise strong team of employees

Ability to accomplish team objectives through leadership

Strong analytical and problem-solving skills

Dedication to adhering to departmental budgets

Ability to think strategically and develop ideas to generate revenue and control costs

Understanding of security and safeguarding company assets before during and after operation

Ability to troubleshoot and think quickly in critical situations

Strong interpersonal skills and customer service perspectives

Exhibits ability to effective deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts

Excellent oral and written communication skills

Positive and effective customer service skills

Ability to make quick and effective decisions in potentially high pressure situations

Teamwork orientation

Accuracy, thoroughness, and self-monitoring to ensure quality work

Motivated self-starter

Must be a minimum of 18 years old

Physical Demands of the Job:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and read, talk and hear.

The employee frequently is required to stand, walk, stoop, kneel, push, pull, crouch or crawl.

The employee is occasionally required to sit, climb, or balance.

The employee must regularly lift and/or move up to twenty five pounds, frequently lift and/or move up to hundred pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth

perception, and ability to adjust focus.

The employee may be exposed to weather conditions prevalent at the time.

The noise level is generally moderate to high.

“ The information provided in this job description is designed to provide the general nature and level of work performed by employees within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualification required of employees assigned to this job. This job description will be updated, modified and revised by the Company, at its sole discretion, from time to time as it deems necessary to meet the business needs of the Company. The Company is an equal opportunity employer committed to providing a culturally diverse workplace for qualified candidates.”