Job Details

PAY RANGE:

$17.75 - $20.25 Hourly

POSITION SUMMARY:

Responsible for providing a wide scope of customer services including membership & program sales and service, facility monitoring & cleaning, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services specific to the branch location. Establishes strong membership connections by recognizing members and identifying personalized service preferences. Reports directly to the Program Director and/or Senior Program Director.

QUALIFICATIONS:

• Must be able to complete a self-recorded video interview.
• At least six months of documented customer service and/or health/fitness experience.
• High school diploma or equivalent preferred.
• Understanding of group work processes, program and staff development, management, and communication skills.
• Proficiency in Microsoft Office.
• People-oriented, well-organized, and able to multi-task.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge.
• Effective communication with individuals from diverse backgrounds.

EDUCATION & TRAINING:

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Ability to pass CPR, First Aid, AED, Child Abuse Prevention training, and other mandatory training within the required timeframe.
• TB test required.
• Must complete YMCA's mandatory training modules for program staff within the specified timeframe after hire.

WHY THE Y?

• Free Y membership with employment.
• Referral bonuses – earn cash or Y credit bonuses for referring new hires.*
• Up to 60% discounts for yourself, family, and siblings on Y programs, camps, preschool, childcare, and more.

*See job opportunities page for full details.