Job Details

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Job Details

Job Location: Springboard Hospitality Honolulu - Honolulu, HI

Salary Range: $75,000 - $90,000

Description

Hotel Manager – Kona, Hawaii

The position is based at our boutique hotel in Kona, Hawaii, managed by Springboard Hospitality Honolulu Corporate Office.

About Our Company

Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience transforming lifestyle hotels across various locations, including Hawaii and Florida.

Our team is diverse, including innovators, storytellers, entrepreneurs, and community leaders, all committed to delivering exceptional hospitality experiences and fostering a culture of going Above & Beyond.

We focus on authentic human connection, exploration, and community engagement, supporting our team's growth and development.

For more information, visit:

Primary Mission

We seek a passionate, hands-on Hotel Manager to lead our Kona boutique hotel. The ideal candidate thrives in guest-first environments, delivering personalized service, and nurturing a service-oriented team culture.

Scope of Work + Team

• Reports to Regional GM
• Supports hotel operations, representing the company with guests, clients, staff, and owners.

Responsibilities

• Create a warm, memorable guest experience from arrival to departure.
• Lead by example, maintaining visibility in guest areas.
• Manage and mentor a small, cross-functional team focused on service excellence.
• Handle guest concerns empathetically and efficiently, turning issues into loyalty opportunities.
• Coordinate with front desk, housekeeping, and maintenance to uphold high standards.
• Develop and implement service standards and operating procedures.
• Monitor online reviews and feedback for continuous improvement.
• Oversee inventory, vendor relationships, and ensure brand standards are met.
• Assist with budgeting, payroll, and reporting to ownership.
• Support local marketing and community engagement to enhance reputation and occupancy.

Ongoing + Everyday Tasks

• Meet or exceed budgetary guidelines.
• Protect and enhance hotel assets through maintenance, security, and capital planning.
• Ensure timely financial reporting and controls.
• Forecast and plan staffing and costs weekly.
• Develop strategies to maximize occupancy and average room rates.
• Review and approve expenses, maintain credit policies.
• Foster a positive work environment, ensuring legal compliance.
• Perform other duties to meet organizational goals.

Guest & Team Member Safety

• Adhere to safety and sanitation standards.
• Use PPE as required.
• Stay updated on safety procedures.

Reaching for the Top + Extraordinary Results

• Translate business plans into team actions.
• Lead and motivate leadership teams to meet business objectives.
• Explore new business opportunities and curate unique guest experiences.
• Drive profitability and market share growth.
• Measure success and adjust strategies accordingly.

Partner with RevGen (Revenue, Marketing, Social & Sales)

• Develop revenue strategies with the RevGen team.
• Align sales and marketing with business goals.
• Monitor performance metrics and drive revenue maximization.

Food + Beverage

• Lead F&B teams in delivering high-quality dining experiences.
• Manage costs, safety, and operational efficiency.

Hotel Operations

• Create a memorable guest journey.
• Lead Rooms Division to achieve budget and service goals.
• Maintain high standards of cleanliness and maintenance.

Ideal Leadership Approach

• Lead with integrity, influence, and clear communication.
• Build trust, respect, and teamwork.
• Coach and develop staff, foster a culture of excellence.

Guest Experience + PR Buzz

• Promote a 4-star service culture.
• Engage with guests for feedback and recognition.
• Develop local community and PR initiatives.

Qualifications

Experience:

• Minimum 3 years as Hotel Manager or Director of Rooms.
• Experience in all hotel management areas, including sales and marketing.
• Full-service property experience preferred.

IT Skills: Proficiency in Microsoft Office and web analytics tools preferred.

Education: College degree or equivalent in hotel management or related field.

Subject Expertise: Knowledge of safety, security, and hospitality standards, with excellent customer service skills.

Other Expectations

• Adhere to company policies and safety procedures.
• Travel as needed for training and meetings.
• Work primarily during business hours, with occasional weekends or holidays.

Benefits

We offer a competitive benefits package including salary, PTO, health insurance, 401K, employee discounts, and more.