Job Details

ISG is seeking a confident, outgoing, professional, and organized individual with multitasking abilities to join our growing team. The Customer Service Representative will work remotely with company-provided equipment, field incoming calls, and direct them to the appropriate person or department. Responsibilities include answering policyholder questions regarding due date extensions, document requirements for audits, indexing documents, and providing clerical support as needed.

General Accountabilities:

1. Answer incoming calls, provide support, or direct calls to the appropriate staff.
2. Make outbound calls to request documents from customers.
3. Return voicemail messages and support or direct to the appropriate staff.
4. Answer basic questions from policyholders and agents about the audit and verification process.
5. Provide due date extensions for policyholders and agents.
6. Read and analyze emails, submissions, and reports, then distribute to the relevant individuals.
7. Index documentation into the internal electronic files.
8. Assist in updating contact information for policyholders or agents.
9. Provide clerical support to other departments.
10. *The company reserves the right to modify duties as needed.

Job Qualifications:

• High School Diploma required.
• At least 1 year of commercial underwriting or premium audit experience.
• Proficiency with Microsoft Office and Outlook.
• Ability to work independently in a distraction-free remote environment.
• Spanish speaking skills are preferred.

Skills:

• Excellent verbal and written communication.
• Active listening skills.
• Service orientation.
• Coordination and time management.
• Monitoring, judgment, and decision-making abilities.
• Adaptability in a fast-paced environment.

Benefits Offered:

• Medical, Dental, and Vision insurance.
• Short-Term and Long-Term Disability.
• Basic and Voluntary Life Insurance.
• 401(k) retirement plan.

About Insurance Services Group of the Southeast:

ISG is a dynamic and rapidly growing organization driven by dedicated and hardworking professionals. Recognized on the Inc. 5000 list in 2017, 2018, and 2019, ISG is one of the fastest-growing privately held companies in the country, founded in 2007 based on a strong vision and core values.