Job Details

ENTERPRISE APPLICATIONS SUPERVISOR, OPERATIONS

285 Sand Island Access Rd, Honolulu, HI 96819, USA

Job Description

Starting Salary Range: $91,000 to $123,000

Position Summary Description:

The Enterprise Applications Supervisor of Operations is responsible for being the lead technical resource for the Supply Chain modules of Dynamics 365. This position will work closely with the Warehouse Operations team to optimize and troubleshoot our current D365 Supply Chain configuration and also to design, configure, and implement new solutions to provide more efficiency in the warehouse. The EA Supervisor of Operations will lead a team of System Business Analysts to support and mentor them. In addition, this position will collaborate with other IT business units to support all business processes and will communicate with other departments and partners to understand business requirements. Responsible for the design, customization, and maintenance of D365 Supply Chain modules, Transportation applications, and truck loading applications. Researches and recommends technology decisions and oversees implementation, improvements, and ongoing support of major systems.

Essential Duties and Responsibilities:

• Manage and maintain the various configurations within the Dynamics 365 Advanced Warehousing Module - including, but not limited to, Work Templates, Location Directives, Wave Templates, Mobile Device Menus, Replenishment, Slot/Location Setup, Labels, and Cycle Counting.
• Manages and participates in the designing, documentation, testing, implementation and administration of the company's major systems including Microsoft Dynamics 365 Finance & Supply Chain, Omnitracs Roadnet, BFC TruckBuilder, and other related components.
• Leads the Enterprise Applications Operations team and provide direction, guidance, and coaching for the staff. Communicates company priorities, manages workloads, communicates job expectations, and conducts performance reviews for the team.
• Understands and helps troubleshoot the hardware requirements of the Operations team including, but not limited to, barcode scanning devices, label printers, invoice printers, and laptops.
• Assists in the project management and reporting on major projects and initiatives.
• Responsible for keeping track of and sometimes participating in regular application updates, patches, hotfixes, and upgrades. Tasked with providing recommendations on enhancements and process modification to existing software.
• Works closely with day and night Operations teams to understand how IT can support company and department objectives.
• Responsible for the planning, analysis, recommendation, and implementation of major computer applications and their related components.
• Assists in finding new vendors and working directly with the vendors and their teams on major projects.
• Manages, develops, and implements system level security and provides direction and support of security policies and practices.
• Remains at the forefront of emerging industry practices and manages the process of innovative change effectively.

Supervisory Responsibilities:

Responsible for planning, assigning and directing work; counseling employees, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. As the technical lead of D365 Supply Chain modules, this position is also responsible for the training and mentoring of existing team members.

Direct reports to include: IT System Business Analysts

Qualifications:

Education/Training and Experience

3 or more years of experience in system administration of Dynamics 365 or AX Operations/Supply Chain. 1 to 3 years of management or leadership experience desired. Food Service Industry Experience preferred. 5 or more years of experience in business and process analysis and working in ERP systems. Excellent understanding of warehouse operations and ERP system configurations is required.

Experience and knowledge in Distribution, Transportation, Logistics, and Warehousing required.

Prior experience working with Food or other Date Sensitive products a plus.

Prior experience working with catch weight products is a plus

Bachelor's Degree in Computer Science, Engineering, Business Administration, related field or equivalent work experience and professional certifications.

Communication Skills

Must be proficient in the English language and communicate clearly and effectively in written and oral form.

Must be able to communicate with internal and external associates in an effective, professional and persuasive manner.

Must be able to work effectively with co-workers and others by sharing ideas in a constructive, positive manner, listening to and objectively considering ideas and suggestions from others.

Must be able to address problems and issues constructively, to find mutually acceptable and practical solutions, while respecting the diversity of employees in actions, words, and deeds.

Other Skills

Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.

Ability to quickly understand a company's markets, products, technologies and competition.

Experience in managing a technical group to achieve system integration, security, and innovation.

Strong project management skills with ability to direct assigned interdepartmental and vendor resources to project completion.

Highly effective leadership, management and communication skills.

Superior communication skills and consultative approach for both external and internal constituents.

Excellent client orientation around problem-solving and delivering solutions based products.

Ability to multi-task in a fast-paced environment.

285 Sand Island Access Rd, Honolulu, HI 96819, USA