Job Details

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  Highgate Hotels

  Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and uses industry-leading revenue management tools to maximize performance and asset value. With a team of experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

  Location

  The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the Oahu resort experience. Designed by award-winning Rockwell Group, it offers a spacious, welcoming lobby and a captivating 280,000-gallon Oceanarium unique to Honolulu resorts. Upcoming amenities include a destination pool deck with private cabanas, saltwater infinity pool, shallow-water pool, kids' club, and a pool bar. Located steps from Waikiki Beach, it promises memorable Hawaii vacations.

  The resort is named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom, reflecting her spirit and cultural legacy.

  Overview

  The Outlet Manager oversees all aspects of one F&B outlet's operations, ensuring profitability, high-quality products, and service standards. Responsibilities include marketing, employee retention, budget management, and maintaining productivity and quality.

  Responsibilities

  • Ensure attentive, friendly, helpful, and courteous service to guests, managers, and employees.
  • Oversee daily outlet operations and supervise staff.
  • Respond promptly to guest complaints.
  • Coordinate with other F&B managers and report issues.
  • Maintain communication with supervisors regarding operational matters.
  • Assist in loss prevention efforts.
  • Prepare and submit reports timely, including wages, payroll, revenue, schedules, and action plans.
  • Monitor service quality and assist in menu planning.
  • Ensure compliance with liquor laws, health, and sanitation regulations.
  • Implement SOPs and requisition procedures.
  • Be visible on the floor and support staff during service.
  • Conduct staff performance reviews and training.
  • Participate in hiring, tip reporting, and ensure guest satisfaction.

  Qualifications

  • At least 3 years of progressive hotel or related experience, or a 4-year degree with 1+ years of experience, or a 2-year degree with 2+ years of experience.
  • Knowledge of F&B preparation, health regulations, and liquor laws.
  • Ability to work long hours and lift objects up to 50 pounds.
  • Effective verbal and written communication skills.
  • Ability to multitask, prioritize, and handle problems proactively.
  • Attend meetings and participate in hotel coverage as required.
  • Maintain high standards of appearance and grooming.
  • Adhere to safety, confidentiality, and operational standards.