Job Details

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.Responsibilities

• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Adheres to all Company and Regulatory requirements
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
• Removals and transfers
• Lifting of deceased human remains
• Dressing and casketing
• Coordinating and assisting with funeral service and visitation
• Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
• Setting of chairs and the removal, proper care and storage of these items
• Assists with funeral services by:
• Coordinating the parking of cars
• Ushering
• Driving funeral vehicles
• Assisting at chapel and church services
• Assisting at the cemetery
• Participating at special functions
• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
• Documentation
• Stationery
• Information on insurance, health benefits and pension
• Pre-arrangements for next of kin
• Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with general office duties such as preparing reports as needed
• Assists with the maintenance of vehicles, the facility and property; receives caskets and other funeral home supplies as well as place into inventory and carry out any other responsibilities that may be reasonably delegated by management
• Answering phones, preparing reports as necessary and participating in staff meetings
• Performs other duties as assignedMinimum RequirementsEducation
  • High School diploma or general equivalency degree (or diploma)
  • Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary scienceExperience
    • Typically requires 6 months of previous work experience in a customer service roleKnowledge, Skills and Abilities
      • Good driving record and valid driver's license
      • Previous customer service and/or sales experience would be a definite asset
      • Knowledge of computers and some software would be an asset, or willingness to learn
      • Above average communication skills
      • High level of compassion and integrity
      • Problem solving skills
      • Ability to multi-task and set priorities
      • Detail oriented
      • Professional and team playerWork ConditionsWork Environment
        • Work indoors and outdoors during all seasons and weather conditions
        • Limited amount of local and/or multiple location traveling required
        • Professional Dress is required when in contact with familiesWork Postures
          • Frequent, continuous periods of time standing, up to 6 hours per day
          • Sitting continuously for many hours per day, up to 6 hours per day
          • Climbing stairs to access buildings frequentlyPhysical Demands
            • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork Hours
              • Working beyond "standard" hours as the need arises
              • Travel up to 25%Compensation:Salary: $21.15/hr. - $24.95/hr.Benefits:Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance ProgramLocation: US-HI - HonoluluJob Profile ID: F00222Time Type: Full timeLocation Name: Ballard Family Moanalua Mortuary-Honolulu
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