Job Details

Duration

5 month temp to hire

7:30am to 4:30pm Monday to Friday

Job Description

• Provide customer call support and respond to customer inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.

• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

• Maintain productive relationships with internal and external clients.

• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes.

• Work collaboratively with the program team to identify opportunities for enhancements to current processes.

• Create reports summarizing operations data.

Must have skills:

• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

• A general understanding of residential and commercial property maintenance.

• Technical aptitude and a history of working with contractors, is a plus

Basic Qualifications:

• Bachelor's degree or equivalent industry experience.

• A minimum of two years working in a call center environment with external customers.

• Proven track record working in a team environment.

• Must be able to communicate well over the phone with customers and problem solve.

• 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.

• Accurate typing skills with a minimum of 40 wpm.

• Excellent organizational, verbal and written communication skills.

• Ability to multitask and prioritize work in a self-directed capacity.

• Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Akansha Pandey

Email: ...@ustechsolutionsinc.com

Internal Id: # 25-37366