Job Details

Girl Scouts create the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability.

Supported by adult volunteers and mentors right here in our community, as well as millions of alums around the globe, Girl Scouts lead the way as they discover who they are and how they can make the future a brighter place.

Job Purpose:

The Statewide Membership Manager is responsible for all aspects of the membership cycle. The Statewide Membership Manager is responsible for executing volunteer and service unit engagement strategies such as delivery of high-quality volunteer trainings, managing volunteer roles, and other engagement opportunities for over 1,400 volunteers. The Statewide Membership Manager builds relationships that retain our Girl Scout membership. Responsibilities also include engaging, recruiting, and managing district volunteer teams statewide. The Statewide Membership Manager's duties also include communications and delivery of key information to all Girl Scouts of Hawai‘i members.

This position may require work on nights and weekends as needed.

Job Responsibilities:

1. Managing membership goals to include adult and girl annual memberships.
2. Building relationships that retain our Girl Scout members in tandem with the neighbor islands team. Training and supporting volunteers. Recruiting, leading, and managing district administrative volunteers and service units through support, training, and developing volunteer pipeline models. Facilitating team meetings with volunteer groups.
3. Establishing the appropriate volunteer support team to accomplish key priorities by selecting, appointing, and coaching volunteers and service unit leaders statewide. Establishing and leading the Volunteer Appreciation efforts.
4. Managing communication of key information to all members. Strategizing, planning, creating, and distributing all communications to members throughout the year with goals to increase membership engagement.
5. Providing ongoing support, supervision, and direction to administrative volunteers statewide by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
6. Identifying the need for and providing timely problem solving and conflict resolution support/intervention when appropriate. Coordinating the availability of support services to enable volunteers to carry out the responsibilities of their positions effectively.
7. Serving as the main point of contact for volunteers and acting as a broker to distribute information from staff and to guide volunteers to additional support services and resources.
8. Planning, developing, and executing all training materials for troop leaders and Girl Scout volunteers. Ensuring that all required trainings are up to date and volunteers have received all necessary training.
9. Representing Girl Scouts of Hawai‘i in community activities and initiatives in collaboration with Neighbor Islands staff, and promoting Girl Scouts and expand the base of community support through networking and building community partnerships.
10. Serving as the main point of contact for Salesforce membership registrations, roles and background screenings, gsLearn trainings, new leader onboarding, VTK and resources, banking and finance (bylaws, TFR, money earning), travel and trip approvals, service unit development, and any other training and support.
11. All other responsibilities and duties as assigned.

Job Qualifications:

Education: Bachelor's degree and/or 4 years equivalent experience in related field such as: communications, nonprofit management, marketing, community development, volunteer engagement and support.

Experience:

• Highly organized with excellent written and verbal communication skills.
• Presentation skills a plus.
• Proven time management and prioritization skills.
• Ability to build and maintain relationships.
• Proven success in setting expectations and maintaining accountabilities.
• Ability to work independently and with a diverse team.
• Adept at change management.
• Proficient in Microsoft Office, social media, and ability to learn proprietary software with a preference for candidates with Salesforce experience.

Licenses/Certifications: Personal vehicle, valid driver's license, and current insurance.