Job Details

See yourself at Odyssey.

Join the team as our new Dispatch Manager!

Who We Are & Why We're Hiring

Odyssey Hawaii, a division of Odyssey Logistics & Technology Corporation, is your trusted and reliable transportation and logistics company providing a wide range of ocean freight consolidating and forwarding, trucking, and warehousing-distribution services. We are one of the few Jones Act Market companies that can ship cargo to and from the highly specialized Hawaiian markets.

Based in vibrant Pearl City, HI, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!

About the Job:

The position of Manager, Dispatch, is a hands-on role, and primary responsibilities are to oversee the daily operations of our dispatch team and driver fleet, ensuring efficient and timely coordination of shipments. This role requires excellent leadership skills, in-depth industry knowledge, and a proactive approach to problem-solving.

In This Role, You Will:

Team Leadership and Development:

• Manage, train, and develop the dispatch team, providing guidance and support to ensure high performance and professional growth.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a positive and collaborative work environment.

Driver Management:

• Train and manage drivers, ensuring compliance with safety and regulatory requirements.
• Monitor driver performance, including adherence to schedules, customer service, and safety standards.
• Address driver concerns and provide support to ensure job satisfaction and retention.

Operations Management:

• Oversee the daily operations of the dispatch team and driver fleet, ensuring timely and efficient coordination of shipments.
• Monitor and optimize dispatch workflows to maximize efficiency and minimize delays.
• Ensure compliance with all regulatory requirements and company policies.

Customer Service:

• Work closely with our customer service team to ensure customer satisfaction.
• Develop and maintain strong relationships with customers, carriers, and other stakeholders.

Strategic Planning:

• Work with senior management to develop and implement strategies to improve operational efficiency and service quality.
• Analyze operational data and metrics to identify trends, opportunities, and areas for improvement.

Problem Solving:

• Proactively identify and resolve operational issues of the department ensuring minimal disruption to service.
• Develop and implement contingency plans to address potential disruptions or emergencies.

Communication:

• Ensure clear and effective communication within the dispatch team, driver fleet, and across other departments.
• Prepare and present regular reports on operational performance to senior management.

Budget Management:

• Assist in the development and management of the dispatch and driver department budget.
• Monitor expenses and implement cost-saving measures where possible.
• Perform all other duties and projects as assigned.

Qualifications and Key Skills:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is highly preferred.
• A minimum of 5 years of experience in a dispatch or operations management role within the freight forwarding industry.
• Proven experience in people management, with strong leadership and team-building skills.
• Experience dealing with the ports, managing drivers, and a thorough understanding of DOT driver regulations and safety standards.
• Excellent communication, organizational, and problem-solving abilities.
• Proficient in using dispatch and logistics software systems.
• Strong understanding of regulatory requirements and industry best practices.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Experience with Truckmate software and HazMat is preferred, but not required.

Location:
This is an in-office role based in Pearl City, HI.

Compensation:
As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors. The salary range for this position is: $88,500 - $133,000.00 plus bonus potential.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.