Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Medicaid Field Representative & Trainer

Join the Conduent Customer Service Team

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• Paid Training
• Paid vacation and sick time
• Medical, dental, and vision benefits on day one
• 401K and matching
• PerkSpot – Employee discount program
• Career Growth Opportunities
• Positive employee friendly culture
• Location: Hybrid, Honolulu, Hawaii
• Annual Salary Range: $43,000 - $49,000 (depending on experience)
• Full-Time: 7:30 am – 4:30, Monday – Friday (Flexible hours available)

Requirements

To be successful in this role you will:

• Have a bachelor's degree
• Bachelor's degree preferably in Healthcare Administration, Business Management, Communication, or equivalent years of experience
• Must be able to submit to a pre-employment screening
• Valid U.S. driver's license and reliable transportation
• Two plus years Medicaid or medical insurance experience
• Three or more years in Customer Service
• Self-motivated with an outgoing, positive, energetic attitude
• Strong skills with Microsoft Office Suite to create presentations
• Possesses excellent public speaking, communication, and presentation skills
• Ability to multi-task, manage time and workload effectively with situation to detail
• Ability to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills
• Must be willing to travel (25%)

Summary:

As a Medicaid Field Representative & Trainer, you will be working on-site providing outreach to the Medicaid provider community. This is a great opportunity for someone to take the next step in their career. The field representative & trainer is the primary escalation point for provider relations high-level concerns as requested by the Provider Relations Manager or by State Clients.

As a Medicaid Field Representative & Trainer, you will be responsible for:

• Provide outreach and face-to-face support to the Hawaii Medicaid Provider Community
• Develop and facilitate education for the provider population
• Attend provider or client meetings by requests
• Work with providers to resolve claim issues, including troubleshooting electronic transmission.
• Plan and facilitate training provider relations department
• Additional tasks as assigned

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $20.00 - $23.00 per hour range depending on experience.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.