Job Details

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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

Responsibilities

• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Adheres to all Company and Regulatory requirements
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
• Removals and transfers
• Lifting of deceased human remains
• Dressing and casketing
• Coordinating and assisting with funeral service and visitation
• Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
• Setting of chairs and the removal, proper care and storage of these items
• Assists with funeral services by:
• Coordinating the parking of cars
• Ushering
• Driving funeral vehicles
• Assisting at chapel and church services
• Assisting at the cemetery
• Participating at special functions
• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
• Documentation
• Stationery
• Information on insurance, health benefits and pension
• Pre-arrangements for next of kin
• Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with general office duties such as preparing reports as needed
• Assists with the maintenance of vehicles, the facility and property; receives caskets and other funeral home supplies as well as place into inventory and carry out any other responsibilities that may be reasonably delegated by management
• Answering phones, preparing reports as necessary and participating in staff meetings
• Performs other duties as assigned

Minimum Requirements

Education

• High School diploma or general equivalency degree (or diploma)
• Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

• Typically requires 6 months of previous work experience in a customer service role

Knowledge, Skills and Abilities

• Good driving record and valid driver's license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi-task and set priorities
• Detail oriented
• Professional and team player

Work Conditions

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up to 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%

Compensation:

Salary: $21.15/hr. - $24.95/hr.

Benefits:

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Location: US-HI - Honolulu

Job Profile ID: F00222

Time Type: Full time

Location Name: Ballard Family Moanalua Mortuary-Honolulu