Job Details

Join to apply for the Information Technology Specialist V (Help Desk) - Honolulu, Oahu role at Hawai`i State Judiciary.

Recruitment Number 25-084TY, Information Technology Specialist V (Help Desk), SR-24, Honolulu, Oahu.

This is a multi-level recruitment for 25-082TY Information Technology Specialist III (Help Desk) and 25-083TY Information Technology Specialist IV (Help Desk).

Note: This position requires a current and valid driver's license to operate a motor vehicle.

Summary Of Duties

The position supervises Information Technology Support Technicians in providing end-user support services for the First Circuit's computer users; provides expert technical IT assistance to First Circuit staff; and serves as a technical resource and advisor on IT related issues. The position researches software and system applications to meet the operational needs of the First Circuit; analyzes and determines computer and infrastructure requirements; serves as a business analyst to help define and document business processes and requirements of projects; interacts with project teams and users; serves as project manager; makes recommendations; and serves as a liaison between the First Circuit and the Information Technology & Systems Department.

Minimum Qualification Requirements

Education Requirements: Graduation from an accredited college or university with a Bachelor's degree. Excess experience may be substituted on a year-for-year basis.

Specialized Experience: Three and one-half (3½) years of responsible professional work experience in information technology which involved systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, web or network infrastructure equipment.

Selective Certification Requirement: This position requires at least one (1) year of Specialized Experience with IT Help Desk including end user support services.

Selective Certification Requirement - Driver's License: Due to the driving duties of the position, applicants must possess a valid and unexpired driver's license to operate a motor vehicle.

Supervisory Aptitude: Supervisory aptitude rather than actual supervisory experience may be accepted.

Substitutions Allowed:

• Possession of a bachelor's degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience.
• Partial completion of a master's degree program in computer science may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.
• Possession of a master's degree in computer science may be substituted for one and one-half (1-½) years of the required Specialized Experience.
• Possession of a Ph.D. in computer science may be substituted for two and one-half (2-½) years of the required Specialized Experience.

Supplemental Information: Any additional information may be attached to your online application, submitted by email to ...@courts.hawaii.gov, or mailed to the following address: Hawai`i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai`i 96813.

Education: If you are using education as a substitute for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Administration of Justice