Job Details

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of its history and excited for our growth-filled future.

Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.

JOB SUMMARY: The Senior Operations Supervisor supervises the day-to-day activities related to transportation and warehousing operations to ensure that Distribution Center KPIs and governmental regulations are met.

The pay range starts at $81k and goes up, depending on experience.

This role is bonus eligible.

ESSENTIAL FUNCTIONS:

1. Supervises the day-to-day activities of warehouse operations, including daily work assignments, monitoring productivity, accuracy, and KPIs, and identifying areas for improvement to meet or exceed Division standards and objectives. (30%)
2. Supervises the day-to-day activities of transportation operations (route overload cuts, personnel utilization, on-time performance, off-load rate, driver debriefing, etc.) to ensure established standards are met or exceeded. (20%)
3. Supervises assigned staff, providing training to ensure compliance with established standards for quality, sanitation, security, and safety. (20%)
4. Monitor fleet operations, including loading and dispatch times, vehicle and equipment utilization reports, and vehicle safety and maintenance to ensure compliance with GSF and DOT standards. (10%)
5. Distributes daily productivity reports and monitors daily receiving to ensure compliance with such product-related issues as QIP testing, storage, HACCP food quality standards, and new product slotting. (10%)
6. Monitors staffing levels, including the weekly casual work schedule and relieving warehouse and transportation supervisors and leads as required, to ensure required work tasks can be achieved. (10%)
7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises between 20 and 100 employees

PERFORMANCE CATEGORIES

• Productivity/quality standards: cases per hour
• Productivity/quality standards: delivery efficiency and timeliness
• Productivity/quality standards: accuracy, timeliness, thoroughness
• Budget
• Cost containment
• Teamwork within the department and across departments
• Project/assignment standards
• Customer satisfaction
• Employee development
• Safety standards and procedures: employees
• Safety standards and procedures: facility and warehouse equipment

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

Bachelor's degree in Business Administration from an accredited college or university. DOT training with appropriate agencies.

Experience:

3 to 6 years of relevant work experience in warehouse and transportation operations, including inventory, and shipping and receiving

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Shipping and receiving concepts and techniques (E)
• Relevant safety policies, practices, and procedures (E)
• Transportation concepts and procedures (J)
• Transportation and logistics principles (J)
• DOT regulations, policies, and procedures (J)
• Supervisory concepts and techniques (J)
• PC word processing/spreadsheet software (J)
• Inventory control concepts and techniques (B)
• Labor contracts and labor union environment (B)

Skill and ability to:

• Supervise and motivate employees in a team-based environment
• Interpret transportation and warehouse anomalies and identify appropriate solutions
• Communicate and coordinate effectively with employees verbally and in writing
• Read and process written information with a high degree of accuracy
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF's Values and Creed