Job Details

Honolulu Zoo, Honolulu, Hawaii, United States of America

Job Description

Posted Tuesday, March 4, 2025 at 10:00 AM

RETAIL ASSOCIATE - $17.00/HR

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reporting Relationship

The Retail Associate reports directly to the Retail Supervisor, Assistant Retail Operations Manager, and Retail Operations Manager.

Responsibilities

People

1. Fulfill guest's needs quickly and efficiently.
2. Inform retail leadership in a timely manner when item quantities are low or special requests. Work with the warehouse team to pull and fill items as necessary.
3. Relay relevant comments received from customers directly to the supervisor.
4. Maintain a clean, safe, and organized work environment.
5. Uphold company policies and procedures.

Operational Excellence & Growth

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Check and stock supplies in counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion.
3. Clean tables, chairs, and equipment as needed.
4. Keep counter and floor in work or service area clean and free of debris.
5. Maintain balanced cash drawer as assigned.
6. Perform other related duties, tasks, and responsibilities as assigned from time to time.
7. Merchandise product to maximize sales.
8. Increase sales by promotional items or suggestive selling.

Social Responsibility & Culture

1. Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
2. Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
3. Perform other tasks as deemed necessary.

Job Requirements

1. Strong interpersonal and communication skills.
2. Thrive in a team environment while having the ability to work independently and demonstrate flexibility in a fast-paced environment.
3. Demonstrated ability to understand and implement written and verbal instructions.
4. Basic computer knowledge and skill level in POS systems and Excel.
5. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
6. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

Compensation and Benefits

1. Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
2. Employee Assistance Program.
3. Get Paid Early.
4. Tuition Discount through Partnership College.
5. Meal Plan & employee Discounts.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Honolulu Zoo, Honolulu, Hawaii, United States of America