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Who We Are
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii's largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we're dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

What You'll Do

• Package payrolls for various clients, meeting client-specific payroll delivery needs. Handle inbound and outbound mailing and shipping needs for the organization. Support various ProService departments with data entry, scanning new hire packets, W-2/pay stub reprints, and other administrative tasks as needed.
• Manage a high volume of incoming calls from our company operator queue. Ensure all callers are routed quickly to the appropriate contact. Provide queue support when Front Office staff are in meetings or huddles.
• Package and distribute payroll received for client and employee pick-up according to distribution notes. Assist with printing, shipping, and mailing client payrolls and employee payroll checks.
• Ensure all outbound mail and payroll is distributed to carriers by carrier-specific deadlines daily. Open, scan, and route all inbound mail to the appropriate department or contact on the same day of receipt.
• Maintain office supplies and equipment needs. Establish relationships with various vendors to support office operations.

What You Bring

• 2+ years of customer service, administrative, or mailroom experience.
• Strong customer focus, demonstrating empathy and professionalism in client interactions.
• Effective verbal and written communication skills, with the ability to write clearly and articulate information with precision.
• Ability to quickly learn and absorb new information, demonstrating problem-solving skills and adaptability.
• Creativity in finding new ways to innovate processes and procedures for client satisfaction and internal efficiency.
• Ability to manage stress and juggle multiple priorities with competing deadlines.
• Team-oriented mindset with the ability to build cross-functional relationships across departments.
• Professional demeanor with strong attention to first impressions, including appropriate body language, eye contact, and attire.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE

At ProService Hawaii, we're not just about work—we're about creating a community where people thrive. Here's what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you'll have the tools and support to reach your full potential.
• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.
• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $18-$20 per hour depending on experience and qualifications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology
• Industries: Human Resources Services