Job Details

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like:

The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, conducting in-person interviews for applicants, and performing functional assessments to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.

Location: 1100 Ward Ave Ste 835 Honolulu, HI 96814

What you'll do:

• Determine final eligibility based upon the application, interview, functional assessment, and any supplemental information.
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided.
• Determine what functional assessments the applicant will be required to undergo.
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame.
• Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
• Review interview results and application paperwork and follow up on assessments and professional verifications, as needed.
• Provide further written documentation to Client upon request.
• Assist the leadership team in identifying process improvement opportunities.
• Conduct functional physical and/or cognitive assessments with applicants that may include:
• Physical Functional Assessment using an outdoor course.
• Physical Functional Assessment using an indoor course.
• FACTS.
• MMSE.
• Apply information obtained to determine the applicant's capability to independently ride fixed route transportation.
• Provide required forms to administrative personnel for data-entry and eligibility letter generation.
• Participate in staff meetings with leadership and/or Client.
• Participate in community outreach and education as needed.
• Participate in initial and ongoing training as required by MTM and Client.
• Complete all necessary reports, paperwork and maintain ongoing applicant tracking logs and reports for MTM and Client.
• Input all information into Client software (Trapeze) and other software as appropriate.
• Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff, and applicants while providing high-quality customer service.
• Participate in the appeals process, upon request.
• Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints, and training.
• Must conform to MTM's HIPAA standards.

What you'll need:

Experience, Education & Certifications:

• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field.
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor's degree depending upon contract specifications (Certifications can include: COTA, OT, PT).
• 3+ years of professional experience working with individuals with disabilities.
• Experience and knowledge of the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
• Experience conducting information-gathering relating to ADA Paratransit eligibility.
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities.

Skills:

• Solid interviewing, assessment, and observational skills and demonstrated ability to work effectively with a diverse population.
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols.
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters.
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
• Desire to learn additional programs.
• Excellent organizational and multi-tasking skills.
• Ability to work flexible hours.
• Ability to adapt to a rapidly changing environment.
• Ability to work under limited supervision.
• Ability to make clear and factual observations.
• Ability to maintain a high level of confidentiality.
• Knowledge of the public transportation system & services.
• Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility.
• Ability to work well with the elderly and individuals with disabilities.

Even better if you have...

• Bachelor's degree preferred.
• Additional language skills are preferred.

What's in it for you:

• Health and Life Insurance Plans.
• Dental and Vision Plans.
• 401(k) with a company match.
• Paid Time Off and Holiday Pay.
• Maternity/Paternity Leave.
• Casual Dress Environment.
• Tuition Reimbursement.
• MTM Perks Discount Program.
• Leadership Mentoring Opportunities.

Min Salary: $26/hr

Max Salary: $30/hr

This information reflects the base salary pay range for this job based on current national market data. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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