Job Details

American Express Director, Strategic Operations & Business Analytics (SOBA) in Honolulu, Hawaii

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

This position will report to the Vice President, MS—U.S. Quality & Oversight and be responsible for leading the RCCG-focused Strategic Operations & Business Analytics team (SOBA). The team's mission is to expedite business growth by serving as a collaborative action center for RCCG. The position will focus on three key objectives: expanding Client Manager capacity & effectiveness by delivering actionable data and insights and strategic operational support, boosting customer and partner results, while enhancing colleague engagement and executing with a commitment to quality, oversight, and operational risk. The Director will strategize & lead projects designed to accelerate RCCG scorecard results through evolving business processes and innovation.

Responsibilities:

1. Lead a team of three Senior Managers, overseeing two strategic operations teams (nine Sales Analysts) and a business analytics team (five Business Analysts). Drive results to deliver on SOBA's mission to expedite business growth and serve as a collaborative action center for RCCG.
2. Lead the team as they deliver on existing high volume operational and analytical offerings while iterating new concepts and new efficiencies.
3. Drive results across three key objectives: 1) expanding Client Manager capacity & effectiveness by delivering actionable data and insights and strategic operational support, 2) boosting customer and partner results, while enhancing colleague engagement, and 3) executing with a commitment to quality, oversight and operational risk.
4. Strategize & lead projects designed to accelerate RCCG scorecard results through improved business processes, innovation, and analytics.
5. Clearly communicate progress; reporting milestone progress, raising key decisions and issues for resolution.
6. Foster a team culture committed to innovation, collaboration and feedback.

Qualifications:

1. BA/BS required; MBA preferred.
2. Proven people leader with experience building top-performing operations and analytics teams.
3. Skilled in leading cross-functional teams to achieve goals in dynamic, fast-paced environments.
4. Innovative with strong change management skills and a growth mindset, willing to contribute directly to team efforts.
5. Decisive self-starter with a high degree of accountability, strong business judgment and independent decision-making abilities.
6. Creative problem solver with keen attention to detail and critical thinking skills to navigate ambiguous situations.
7. Excellent verbal, written, and people skills to lead, influence, deliver change management and drive consensus with a wide set of stakeholders and business partners.
8. Outstanding project management and relationship management skills to collaborate closely with partners at various levels of seniority.
9. Proficient in Salesforce (MerchantForce), Power BI, Excel, Tableau, Mira, Forms, and comfortable working with complex data.
10. Experience collaborating with Merchant-facing teams, Operations, Strategy & Capabilities, GCO, Risk, Marketing, Policy, Control Management, etc.
11. Experience working directly with Lumi, Cornerstone and big data a plus.
12. Curious, resilient, adaptive learner with a sense of ownership and accountability.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

J-18808-Ljbffr