Job Details

The Deputy Business Director is responsible for leading the operational management, performance, and compliance of all Soft FM services. This role ensures adherence to Sodexo and Trust policies while driving service innovation, financial performance, and continuous improvement. The manager will develop business plans, oversee budgets, and maintain service standards in line with contractual agreements. Additionally, they will foster strong relationships with key stakeholders, ensure high levels of client and service user satisfaction, and uphold governance processes. Acting as a deputy for the Business Director, they will also champion workforce management, health & safety, and efficiency initiatives to enhance operational excellence.

What you'll do:

1. Leadership & People – Lead by example, reinforcing company values, effective communication, and team development. Manage recruitment, performance, and employee progression in line with HR policies.
2. Risk, Governance & Compliance – Ensure full compliance with risk, governance, and reporting processes, including cash and stock control where applicable.
3. Financial Management – Oversee financial performance, contribute to monthly reviews, and implement improvement plans to achieve budget targets.
4. Client & Team Relationships – Build and maintain strong client and customer relationships, aligning Sodexo's services with client business objectives and fostering a collaborative culture.
5. Operational Management – Oversee contract operations, ensure legal and regulatory compliance, implement health & safety procedures, and deputise for the Business Director when required.
6. Service Excellence – Drive brand integrity, compliance, and corporate social responsibility while embedding service excellence initiatives aligned with client needs.
7. Continuous Improvement – Enhance service quality, boost efficiency, and optimise financial performance through ongoing development and monitoring.

What you Bring:

1. Experience managing multi-service operations within a healthcare environment.
2. Preferably experienced in Private Finance Initiative (PFI) contracts within healthcare.
3. Senior-level business management expertise.
4. Strong track record in client relationship management with the ability to influence key stakeholders.
5. Skilled in overseeing operations within agreed specifications, demonstrating P&L expertise, commercial insight, and strong financial acumen.
6. Results-driven with exceptional communication skills.
7. Proven financial management experience, including P&L responsibility for projects exceeding £15M.

What we offer:

Working with Sodexo is more than just a job. You'll be part of a company that values you and provides opportunities to act with purpose and thrive.

We offer a salary of £75,500 - £81,700 (depending on experience) plus access to a range of excellent benefits, including:

1. performance-related bonus up to 15%
2. Employer pension contribution
3. Life assurance – 1 x annual salary.

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

Join Sodexo, a global leader in services that improve quality of life and take your career to the next level in a dynamic and impactful role.

Lead with empathy. Belong in Health and Care.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

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