Job Details

Desktop Support Analyst, Honolulu - ( 240003TR )
Description
Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 33,000employees working in over 450 locations across 6 continents. Our Functional Services Teams (FSTs) are vital to making our Company stronger.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
Collaborate with experienced support staff throughout the US and work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills.
Your Key Responsibilities

• Configuration/reconfiguration of hardware, including workstations and printers.
  
• Analyze and resolve end-user hardware, software and connectivity issues.
  
• Create and update accurate records of all calls.
  
• Monitor progress on problem resolution and advise users on status of issue.
  
• Perform system backups/recoveries.
  
• Maintain current knowledge of relevant product offerings and support policies.
  
• Provide excellent client service.
  
  Qualifications
  Your Capabilities and Credentials
  
  
  
  • Proven competence in a Microsoft Windows environment including Windows 10, MS Office 365, Microsoft System Center Configuration Manager.
    
  • Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
    
  • Proven troubleshooting skills to resolve complex issues.
    
  • Experience in an ITIL and SOX compliant organization is a plus.
    
  • Excellent customer relationship, communication, and interpersonal skills.
    
  • Must be able to move, carry and manipulate equipment up to 50 pounds.
    
  • Valid driver's license and satisfactory driving record is required.
    
    Education and Experience
    
    
    
    • Minimum of 5-6 years of related experience.
      
    • Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
      
      This position will primarily work in an office setting with some travel required, primarily to other local office locations.
      This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties may be assigned or changed at any time with or without notice.
      Salary Range(s):
      
      
      
      • $34 Per Hour - $49 Per Hour Min/Max Pay Range for postings located in CO and HI and MD.
        
        The final agreed upon compensation is based on individual education, qualifications, experience, and work location.
        Benefits Summary: Regular full-time and part-time employees have access to various benefits including medical, dental, and vision plans, 401(k) plan, and paid family leave.
        Primary Location : United States-Hawaii-Honolulu
        Employee Status : Regular
        Job Level : Individual Contributor
        Travel : No
        Schedule : Full-time
        Job Posting : Oct 16, 2024, 7:32:28 AM
        Req ID: 240003TR
        Stantec provides equal employment opportunities to all qualified employees and applicants and prohibits discrimination on various grounds.
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