Job Details

1. Seeks out opportunities for guest-centric experiences in all outlets of the hotel a. Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees 2. Measures results (challenges, successes, etc.) and communicates on a weekly basis to GE team 3. Oversee and implement Hotel Guest Experience initiatives and ideas that come from Innovative Idea Sessions or Initiatives .. Angel Team: a. Identify all Resort Angels b. Look for new/innovative ways to provide anticipatory service c. Coordinate among all departments for seamless execution of service d. Coordinate correspondence with guests pre and post stay e. Oversee Angel Team f. Communicate successes to the Hotel in an effort to keep intensity and focus high 6. No Fuss Curbside Check in a. Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests. This can be monitored by setting a goal of 15% of all arrivals ...Guest Experience, Manager, Guest, Assistant, Experience, Business Services