Job Details

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Aloha Kia Airport, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service (Shop) Dispatcher that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!Here's why you'll want to work here:Paid training and real career growthCompetitive compensation packageGreat people with a great culturePaid Time Off and 401k with Company matchMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback)Employee discounts on Vehicle Purchase, Parts, Service and More!Here's what you'll be doing:Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profitsAssist the Service Advisors and the Service Manager or Director with information, forms, reports, and/or documentation related to customer relations, as requestedPlans, organizes, leads and controls the flow of service work through the departmentCoordinates with the Parts Department, Sales Department, and others to ensure effectiveness of the service processEstablishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operationFlags repair orders according to established procedures.Provides estimation of time for completion of each repair orderOther duties as assignedHere's what you'll need:1 or more years of automotive dispatching experience highly desiredPrior dealership service experience requiredHigh School diploma or equivalent requiredKnowledge of automotive repair shop operationMust be proficient with the use of Microsoft Office productsA valid in-state driver's license and a good driving record, per company standardsWe are an Equal Opportunity Employer(( We Hear You ))