Job Details

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.
Responsibilities :
Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
Strong computer skills and knowledge is required
Must feel comfortable handling large amounts of money and possesses a high-level of integrity
Ability to reflect a professional image while maintaining guest privacy
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
Basic Qualifications :
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this role
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Preferred Qualifications:
Proficient in English and Japanese Language Required
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Previous Leadership experience
Previous experience working in a Hawaiian tourism or hospitality role
Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: