Job Details

Are you ready to take the next step in your career with a dynamic and vibrant team? We are looking for a passionate Shift Supervisor to join our store and help us create an unforgettable experience for our customers and team members alike. In this role, you will not only assist the store manager in maintaining a positive environment, but you will also become the heart of our operations, ensuring fast, efficient, and friendly service that embodies our commitment to a Total Quality Experience.

As a Shift Supervisor, you will be instrumental in fostering a culture of excellence, supporting both our team and our customers. Your responsibilities will encompass training, product knowledge education, and enforcing safe work practices. You will oversee baristas and lead baristas, acting as the manager on duty in the absence of the store or assistant manager. This leadership role is crucial to ensuring our Guiding Principles and House Rules are upheld, making you a vital part of our success.
Your Role in Store Operations

In the busy world of retail, organization and cleanliness are paramount. As a Shift Supervisor, you will maintain a clean, stocked, and organized environment while assisting in the distribution of product shipments as needed. You will handle all POS duties and manage front and back-of-house functions, including opening and closing procedures, all while coordinating with the Corporate Office to ensure seamless operations.

Effective communication is key, and you will play a significant role in establishing a positive atmosphere among team members. You will work closely with the store manager to maintain proper coverage and schedules, ensuring that customer service standards are met and that team members adhere to meal and break policies. Your accountability will extend to cash handling procedures, as you will be responsible for store funds while running your shifts.
Elevating Customer Service

As the embodiment of outstanding service, you will proactively solve customer issues and ensure all team members greet customers with personalized, efficient service. Building rapport is essential; therefore, learning customers' names and favorite orders will become second nature to you. You will lead by example, consistently monitoring and coaching team members to meet our high service standards. When challenges arise, your ability to investigate and resolve customer incidents will shine, demonstrating your commitment to satisfaction.
Ensuring Product Quality

Quality is non-negotiable in our business. As a Shift Supervisor, you will ensure that all drink recipes and procedures are followed, maintaining the highest standards. Educating team members about our diverse range of coffee and tea products will be a key part of your role. You will instill a sense of pride in your team regarding the quality of our offerings, which may involve tasting products on each shift to ensure consistency.
Training and Development

Your leadership skills will shine as you train and mentor baristas and lead baristas, guiding them in performance expectations and our core values. A minimum of a high school diploma or equivalent is required, alongside at least one year of retail experience or six months in specialty coffee. Previous supervisory experience is preferred, as well as basic computer skills. Your well-organized, detail-oriented nature will enable you to multi-task effectively, even during peak hours.
What We Offer

In return for your dedication, we provide a supportive work environment with opportunities for growth and development. You will be part of a team that values hard work and recognizes the importance of a positive workplace culture. Your role as Shift Supervisor is essential to our success, and we are excited to welcome you into our family.

If you are ready to elevate your career and lead a team that thrives on excellence, apply now to become our next Shift Supervisor. Together, we will create unforgettable experiences for our customers while fostering a supportive environment for our team members. Don't miss this opportunity to make a difference every day!