Job Details
Field Technician
2024-04-23 BAMM Honolulu,HI
Description:
ONSITE IN HAWAII
Overview:
The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Responsibilities include but are not limited to new customer installations, service calls, de-installations, and network maintenance as directed by supervisors. The Field Technician will travel to customer sites to install, rearrange, and remove equipment and associated wiring; verify work-order information; and verify receipt of all necessary equipment and information. This position must interpret service orders, circuit diagrams, and electrical schematics; locate and repair equipment problems associated with trouble reports; load and test software; and test, adjust, and repair equipment, as necessary. This position requires regular use of circuit and microwave test equipment. Field Technicians have a high degree of technical expertise, usually with a specialization in wireless technology. This position requires some interisland travel, as well as occasional mainland travel. The ability to work a rotating on-call schedule with occasional weekend work is necessary. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.
Essential Duties and Key Responsibilities:
Minimum Experience and Educational Requirements:
Certifications, Licenses and Additional Requirements:
Overview:
The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Responsibilities include but are not limited to new customer installations, service calls, de-installations, and network maintenance as directed by supervisors. The Field Technician will travel to customer sites to install, rearrange, and remove equipment and associated wiring; verify work-order information; and verify receipt of all necessary equipment and information. This position must interpret service orders, circuit diagrams, and electrical schematics; locate and repair equipment problems associated with trouble reports; load and test software; and test, adjust, and repair equipment, as necessary. This position requires regular use of circuit and microwave test equipment. Field Technicians have a high degree of technical expertise, usually with a specialization in wireless technology. This position requires some interisland travel, as well as occasional mainland travel. The ability to work a rotating on-call schedule with occasional weekend work is necessary. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.
Essential Duties and Key Responsibilities:
- Pull, crimp, and power CAT5/CAT6, for indoor and outdoor applications, using standard cable practices
- Mount/install racks, batteries, multiple types of mounts and related equipment following standard practices pack and unpack materials
- Install antennas, radios, cameras, and other customer premises equipment
- Program customer premises equipment using computer and tools provided
- Troubleshoot and repair antenna systems and circuit problems both wireless and network related
- Install transmission and switch equipment
- Install waveguide
- Maintain, troubleshoot, and install dehydrator systems
- Terminate signal cable on DSX by performing wire wrapping and fiber optic cables to patch panel
- Label all signal cable, fiber optic, and power cable
- Have familiarity with multiple manufacturer's equipment to include but not limited to Nokia, Alcatel-Client Enterprise, Cisco, Client, Axis, Bridgewave, Cambium, Aviat
- Perform walk downs, including sketches and/or picture taking and measurements
- Must be able to pass manufacturers certification courses
- Journeyman CET certification
- Responsible for maintenance and use of company supplied hand and power tools PACIFIC NETWORK GROUP
- Operate circuit and microwave test equipment and record results
- Inventory tracking on vehicle level and installations
- Responsible for safety and quality assurance
- Daily driving and maintenance of company vehicle including bucket trucks
- Maintain work area clean of debris
- Prepare and submit all reports (i.e. timecards, expense reports, etc.) in an accurate and timely manner
- Update supervisors and project managers in an informative manner daily
- Maintain a professional, courteous, and responsible attitude to customers and fellow employees
- Carry out routine and special assignments as directed by supervisor or project manager
Minimum Experience and Educational Requirements:
- High School Diploma or GED certificate
- 1+ year of experience installing digital wireless equipment and/or related technical fields
- Experienced with installing equipment racks, and grounding
- Microwave and wireless radio frequency experience preferred
- Strong Network troubleshooting skills
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Strong organizational and planning skills, and capable of managing several complex tasks at a time
- Excellent interpersonal and communication skills both written & verbal
- Strong customer service skills
- Must be a team player and accept instruction
- Ability and willingness to travel frequently up to 40%
- Ability to work outdoors in all weather conditions and altitudes
- Ability to lift 50 pounds regularly
- Ability to work on rooftops two stories and above
Certifications, Licenses and Additional Requirements:
- Required to be on a rotating 24/7 on-call system support schedule
- Daily driving and maintenance of company vehicle
- Must maintain a valid driver's license with a safe driving record
- Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card
- Must have or be willing to obtain CPR/First Aid Certification
- May be required to obtain a bucket truck or aerial lift certification
- Must be able to pass a background check and drug test