Job Description
This role is tasked with assisting the Guest Experience Specialist in the operation of the L?na'i Air charter air service. In this role, guest service must be delivered in a manner that is both high touch and high quality. Contact will continue with guests astheir charter date approaches. This role will assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the Lana`i Air Hanger facility on O'ahu and Lanai. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on L?na'i and Oahu. The primary goal of this position is to support the overall efforts of L?na'i Air in increasing occupancy for the Four Seasons Hotels on Lana`i.
Compensation:
$21.27/hour (non-exempt)
Reporting Relationship:
Reports to: Director, Manager, Supervisor
Coordinates with: Four Seasons L?na'i
Ground Support Team (L?na'i Air GSA & Fixed Base Operator = FBO)
Ground Transportation Vendor
Quality Standards: